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About the Role

As a Box Office Agent, you will be the first point of contact for guests at our music and entertainment venues, responsible for selling tickets, handling inquiries, processing transactions, and providing information about upcoming shows. The ideal candidate will possess exceptional guest service skills and a genuine enthusiasm for live music.

Responsibilities

• Provide directions and information, maintaining thorough knowledge of OEG products, services, and venue histories.
• Share detailed information about attractions, services, and offerings.
• Facilitate ticket sales and distribution, including processing payments, issuing tickets, and assisting guests with virtual tickets.
• Deliver prompt, courteous, and knowledgeable support to customers in-person and over the phone.
• Utilize ticketing systems and software accurately, reporting any equipment or system issues promptly.
• Troubleshoot and resolve guest service issues such as lost tickets or misunderstandings, escalating complex issues as needed.
• Maintain required daily reconciliation and other reports.
• Adapt to evolving processes and technologies, embracing training and feedback to improve sales and service skills.
• Maintain a clean and orderly workspace.
• Promptly communicate ticketing discrepancies to the corporate ticketing department.
• Adhere to all corporate standards, policies, and procedures.
• Perform other duties as assigned.

Requirements

• High school diploma required.
• 1+ years' experience in guest service preferred.
• Excellent written and verbal communication skills.
• General computer knowledge/skills required.
• Attention to detail and organization skills.
• Ability to work during peak times, including evenings, weekends, and holidays.
• Ability to speak and hear to communicate with guests.
• Ability to use both near and distance vision for operating computers.
• Ability to frequently sit with some walking and standing.
• Ability to frequently lift/carry up to 25 lbs.
• Ability to continually use gross motor skills.
• Ability to continually use bi-manual dexterity and fine motor skills for computer use.

Skills

• Guest service
• Live music enthusiasm
• Ticketing systems and software operation
• Payment processing
• Customer support
• Problem-solving
• Communication
• Computer proficiency
• Attention to detail
• Organization

Location

• Onsite

Work Type

• Full-time

Experience Level

• 1+ years

Education Level

• High school diploma

About the Company

• Operates legendary music and entertainment venues.
• Part of the Opry Entertainment Group's historic venues.