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About the Role

This Case Manager III position provides a full range of direct case management to clients, evaluating client needs and developing service plans for approximately 25-30 active clients. The role is crucial in supporting the mission to break the cycles of homelessness and domestic violence.

Responsibilities

Provide direct client services including individual counseling, case management, advocacy, and accompaniment.
Ensure compliance with Entry Case Management Services at Division Circle Navigation Center by regularly monitoring client activity related to achieving personal and programmatic goals.
Conduct new client screenings, including reviewing applications and interviewing new clients.
Enter client data into the ONE database within 48 hours.
Create a service plan for each client with key issues prioritized.
Partner with service providers to meet each client’s service plan goals by coordinating care.
Assist clients in maintaining stability by offering support and linkage to services.
Problem-solve with clients to determine the best way to provide assistance.
Observe clients passively to identify issues requiring intervention.
Facilitate meetings and support groups as needed.
Develop client exit surveys and case summaries to support outcomes and program analysis.
Maintain electronic client records, individual case files, daily logs, and service statistics accurately and in a timely manner.
Participate in regular staff meetings, including case management meetings and program development.
Participate in on-going staff development and training.
Perform other appropriate duties as assigned.

Requirements

BA degree in social services, psychology, or another related field; equivalent work experience may be accepted.
Two years of experience providing services to the chronically homeless is preferred; relevant comparable experience will be considered.
Above average proficiency to read, write, and speak English.
Demonstrated skills in counseling, case management, and client advocacy.
Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing, and OARS.
Strong interpersonal, verbal, and written communication skills.
Understanding of homeless issues, especially in context to race, class, gender, and sexual identity.
Understanding of Housing First Approach to care for the homeless population.
Understanding of coordinated entry system.
Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low-income communities, and communities of color.
Proficient in using MS Office including Word, Outlook, and Excel.
Working knowledge of community resources and familiarity with SF homeless shelter systems and services.
Demonstrated commitment to open, direct, and non-violent communication.
Ability to de-escalate crisis situations and make decisions under pressure.
Average reporting skills including data entry, Excel, and Word processing.
Strong initiative and ability to work both independently and cooperatively with staff.
Ability to maintain professional boundaries with clients, volunteers, and staff.
Commitment to the mission of St. Vincent de Paul Society of San Francisco.
Covid vaccination and negative result on TB test required.
Background check completed upon acceptance of job offer.

Skills

Counseling
Case management
Client advocacy
Harm Reduction
Motivational Interviewing
OARS
Interpersonal communication
Verbal communication
Written communication
MS Office proficiency (Word, Outlook, Excel)
Community resource knowledge
SF homeless shelter systems and services familiarity
Open, direct, and non-violent communication
Crisis de-escalation
Decision making under pressure
Reporting
Data entry
Excel
Word processing
Independent work
Cooperative work
Maintaining professional boundaries

Location

San Francisco

Work Type

Full-time
Non-exempt
Day Shift: 8:00am to 4:30pm

Experience Level

Case Manager III

Education Level

BA degree in social services, psychology, or related field or equivalent work experience

Salary/Compensations

$30.00 per hour

Benefits

Kaiser HMO medical paid in full
Voluntary dental, vision and life insurance
403b retirement plan with employer-paid match after one year of employment
Employee Assistance Program
Ten vacation days accrued per year
Ten sick days accrued per year
Two personal floating holidays
Twelve and a half holidays offered per year

About the Company

St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, the Division Circle Navigation Center for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors.
We have over 200 employees working in 4 locations.
We are proud of our diversity and of our more than 150-year history of helping others in San Francisco.
St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.

Equal Opportunity

St. Vincent de Paul Society of San Francisco celebrates diversity, equity, inclusion and belonging and is an Affirmative Action/Equal Opportunity Employer.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction.