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About the Role

This Case Manager III position provides a full range of direct case management to clients, evaluating client needs and developing service plans for approximately 25-30 active clients. The role is crucial in supporting the mission to break the cycles of homelessness and domestic violence.

Responsibilities

• Provide direct client services including individual counseling, case management, advocacy, and accompaniment.
• Ensure compliance with Entry Case Management Services at Division Circle Navigation Center by regularly monitoring client activity related to achieving personal and programmatic goals.
• Conduct new client screenings, including reviewing applications and interviewing new clients.
• Enter client data into the ONE database within 48 hours.
• Create a service plan for each client with key issues prioritized.
• Partner with service providers to meet each client’s service plan goals by coordinating care.
• Assist clients in maintaining stability by offering support and linkage to services.
• Problem-solve with clients to determine the best way to provide assistance.
• Observe clients passively to identify issues requiring intervention.
• Facilitate meetings and support groups as needed.
• Develop client exit surveys and case summaries to support outcomes and program analysis.
• Maintain electronic client records, individual case files, daily logs, and service statistics accurately and in a timely manner.
• Participate in regular staff meetings, including case management meetings and program development.
• Participate in on-going staff development and training.
• Perform other appropriate duties as assigned.

Requirements

• BA degree in social services, psychology, or another related field; equivalent work experience may be accepted.
• Two years of experience providing services to the chronically homeless is preferred; relevant comparable experience will be considered.
• Above average proficiency to read, write, and speak English.
• Demonstrated skills in counseling, case management, and client advocacy.
• Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing, and OARS.
• Strong interpersonal, verbal, and written communication skills.
• Understanding of homeless issues, especially in context to race, class, gender, and sexual identity.
• Understanding of Housing First Approach to care for the homeless population.
• Understanding of coordinated entry system.
• Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low-income communities, and communities of color.
• Proficient in using MS Office including Word, Outlook, and Excel.
• Working knowledge of community resources and familiarity with SF homeless shelter systems and services.
• Demonstrated commitment to open, direct, and non-violent communication.
• Ability to de-escalate crisis situations and make decisions under pressure.
• Average reporting skills including data entry, Excel, and Word processing.
• Strong initiative and ability to work both independently and cooperatively with staff.
• Ability to maintain professional boundaries with clients, volunteers, and staff.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.
• Covid vaccination and negative result on TB test required.
• Background check completed upon acceptance of job offer.

Skills

• Counseling
• Case management
• Client advocacy
• Harm Reduction
• Motivational Interviewing
• OARS
• Interpersonal communication
• Verbal communication
• Written communication
• MS Office proficiency (Word, Outlook, Excel)
• Community resource knowledge
• SF homeless shelter systems and services familiarity
• Open, direct, and non-violent communication
• Crisis de-escalation
• Decision making under pressure
• Reporting
• Data entry
• Excel
• Word processing
• Independent work
• Cooperative work
• Maintaining professional boundaries

Location

• San Francisco

Work Type

• Full-time
• Non-exempt
• Day Shift: 8:00am to 4:30pm

Experience Level

• Case Manager III

Education Level

• BA degree in social services, psychology, or related field or equivalent work experience

Salary/Compensations

• $30.00 per hour

Benefits

• Kaiser HMO medical paid in full
• Voluntary dental, vision and life insurance
• 403b retirement plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation days accrued per year
• Ten sick days accrued per year
• Two personal floating holidays
• Twelve and a half holidays offered per year

About the Company

• St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, the Division Circle Navigation Center for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors.
• We have over 200 employees working in 4 locations.
• We are proud of our diversity and of our more than 150-year history of helping others in San Francisco.
• St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.

Equal Opportunity

• St. Vincent de Paul Society of San Francisco celebrates diversity, equity, inclusion and belonging and is an Affirmative Action/Equal Opportunity Employer.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction.