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About the Role

Worldnet International is seeking a passionate individual with experience in the Air Courier or Logistics industry and strong analytical skills to join their Logistics Team. The role focuses on ensuring timely collections and deliveries, monitoring driver activities, and maintaining clear communication within the team and with customers. The company offers a supportive environment, a robust benefits package, competitive compensation, and a $1,000 sign-on bonus.

Responsibilities

Respond to internal and external emails timely and in a professional manner.
Communicate with Vendors and airlines requesting information as needed.
Ensure that all communication between drivers and dispatch is clear, concise, and professional.
Maintain constant communication with all departments to ensure the success of all shipments.
Maintain constant communication with the imports department ensuring that all flights are cleared and collected to meet deadlines.
Answer phone calls in a professional and courteous manner.
Monitor the collection screen ensuring that all jobs are dispatched timely based on company standards using the current TMS.
Verify all notes and instructions before dispatching a driver to a job.
Ensure that all Airport shipments are collected timely using the current TMS.
Review the trip sheets throughout the day ensuring that all shipments are delivered on time and POD’S are entered.
Ensure that a failure type is entered into any job delivered late, with a detailed note as to why the shipment was late.
Ensure the same applies for any missed collections.
Report delays immediately to customer service by verbal communication and utilizing the incident system in our current TMS.
Perform daily inspections of company vehicles to ensure that they are clean, smoke-free, and there are no new damages to the vehicle.
Ensure that all TSA guidelines are carried out such as (ID Checks, CTS forms, Locked vehicles and chain of custody is maintained for every shipment).
Maintain constant contact with drivers to ensure optimal performance and efficiency.
Monitor drivers to ensure that the most efficient routes are being utilized by use of the vehicle tracking software.
Ensure the Vehicle tracking device is accurate with driver’s name and scheduled time of use.
Break down of all inbound flights ensuring that all pieces are accounted for and in good condition.
Ensure that all packages are secured and transported in a safe manner.
Keep the workspace and warehouse clean.
Liaise with the Operations team to ensure that all flights depart the warehouse in a timely manner to achieve the airline cut off times.
Ensure that all drivers have the necessary supplies needed such as boxes, tape, and necessary documents to complete their daily functions.
Perform driver duties such as collections or deliveries in the event there are no drivers available to do so.
Report any damages or maintenance issues to the supervisor.
Report any issues to management immediately via phone and or email.

Requirements

High school diploma or GED or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Minimum 1 year of prior dispatch experience in the logistics field.
Proficiency with MS office, windows OS, email and internet usage/research.
Knowledge of computer operations sufficient to enter, retrieve and manipulate data with attention to detail.
Effectively prioritize situations and make decisions based on the information received.
Able to handle multiple tasks to receive and communicate information to and from several sources ensuring calls for service are dispatched and monitored in a timely manner.
Work under stressful conditions and react appropriately using good judgment.
Excellent verbal and written communication skills.
Proficiency in English.
Professional and positive attitude.
Effective time management skills.
Self-confidence, creativity and ingenuity.
Flexibility with shift/schedule.
Working in a warehouse setting at times.
Ability to be able to lift up to 70lbs.
Assisting with loading and unloading of cargo into vehicles.
Ability to sit, talk and hear.
Ability to function in work environment with moderate noise level from several sources creating constant activity.

Skills

Analytical skills
MS office proficiency
Windows OS proficiency
Email proficiency
Internet usage/research proficiency
Computer operations
Attention to detail
Prioritization
Decision making
Multitasking
Communication skills
Time management
Geography knowledge (preferred)

Location

Onsite

Work Type

Full-time

Experience Level

Entry Level

Education Level

High school diploma or GED

Salary/Compensations

$22.00 - $24.00 Per Hour

Benefits

Robust benefits package
$1,000 sign-on bonus ($500 after 3 months, $500 after 6 months)

About the Company

Worldnet International is focused on delivering amazing customer service and securing deliveries.
The company operates with a core value of “Share the Love” towards employees, customers, and the community.
They offer an environment focused on growth and development.

Equal Opportunity

Worldnet is an equal employment opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
They seek and encourage a diversity of skills, talents, and viewpoints in their workforce.
Discrimination is prohibited and not tolerated in employment actions, including hiring, compensation, training, evaluation, promotion, work assignments, discipline, and termination.