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About the Role

This position is responsible for welcoming Members and Guests into our Main Club Sports House Restaurant, answering inquiries, managing the restaurant entrance, and assuring an outstanding Member experience.

Responsibilities

• Provide arriving Members with a prompt, gracious greeting and seat them comfortably with menus.
• Monitor restaurant activity to determine seating and dining flow.
• Perform opening and closing duties as needed.
• Work together with Chefs and/or Managers on menu production.
• Print menus, reservations, and dining charts as needed.
• Assist with To-Go orders, assuring timely and accurate service.
• Assist team members with side duties, including cleaning, stocking, and silverware preparation.
• Maintain working knowledge of menu and specials.
• Respond to Member inquiries in a timely, friendly and efficient manner.
• Answer telephone and field calls including general inquiries and reservation requests.
• Utilize reservation system to input reservations and maintain seating charts.
• Assist with additional tasks/assignments as needed.

Requirements

• Strong work ethic, punctuality, and positive demeanor are required.
• Availability for Friday, Saturday, Sunday schedule and some Holidays.
• Break and meal periods in compliance with Club standards.
• Maintain impeccable professional appearance and grooming standards, including compliance with Club dress code.
• Willingness to assist with additional assignments/projects as requested by Supervisor.
• Ability to work as part of a team, ensuring smooth communication, cooperation and coordination with team members.
• Demonstrate outstanding customer service skills.
• Ability to handle complaints in professional manner.
• Show initiative and anticipate needs.
• Knowledge of basic Front of House and Food & Beverage operations preferred.
• Ability to read and comprehend simple instructions.
• Ability to communicate effectively in English language.
• Frequent standing for extended periods of time.
• Frequent crouching, kneeling.
• Regular lifting up to 10 lbs. and occasional lifting up to 25 lbs.
• Frequent walking to collect or deliver goods in various kitchens and reception areas.

Skills

• Excellent telephone etiquette
• Customer service skills

Education Level

• High School degree or equivalent
• Three to six months of related experience and/or training
• Equivalent combination of education and experience