Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this MSP Hardware Technician role.
Rezi rewrites your resume against My IT Crew's job description. Free.
Tailor your resume to this MSP Hardware Technician role.
Rezi rewrites your resume against My IT Crew's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the MSP Hardware Technician posting at My IT Crew — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the MSP Hardware Technician posting at My IT Crew — free, in seconds.
About the Role
This role is designed with a structured transition for a Hardware Technician to join the Brooklyn team, focusing on diagnosing and repairing hardware systems, managing the full lifecycle of hardware assets, and coordinating with vendors.
Responsibilities
- Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment.
- Manage the full lifecycle of hardware assets: receiving, labeling, storing, shipping, and tracking.
- Coordinate with vendors for warranty claims, RMA processing, and hardware replacements.
- Maintain accurate inventory logs and service records in ConnectWise and asset systems.
- Ensure the workspace and equipment areas remain clean, organized, and secure.
- Pre-configure and test new equipment (Windows/Linux) before deployment.
Requirements
- 3+ years of Windows-based IT support, systems administration, or hardware repair experience.
- Associate’s or Bachelor’s degree in Computer Engineering/IT (Preferred) or equivalent experience.
- CompTIA A+ is highly preferred.
- Additional certifications (Network+, Security+, Microsoft Modern Desktop) are a major plus.
- Proven experience with hands-on hardware troubleshooting (component replacement, diagnostics).
- Strong understanding of PC components, operating systems (Windows/Linux), and networking basics (TCP/IP, switching).
- Familiarity with ticketing systems (ConnectWise preferred), documentation practices, and asset tracking.
- Experience with shipping/receiving, labeling, and equipment logistics.
- Adaptability: Ability to switch gears between detailed bench work and high-pressure onsite client service.
- Communication: Excellent interpersonal skills to work effectively with clients during outages.
- Organization: Detail-oriented mindset for tracking inventory, RMAs, and documentation.
- Problem Solving: A proactive mindset with strong critical thinking skills.
Skills
- Hardware troubleshooting
- Component replacement
- Diagnostics
- Windows
- Linux
- TCP/IP
- Switching
- ConnectWise
- Asset tracking
- Shipping/receiving
- Labeling
- Equipment logistics
Location
- Brooklyn, NY
Work Type
- Full-Time
Experience Level
- 3+ years
Education Level
- Associate’s or Bachelor’s degree in Computer Engineering/IT (Preferred)
- Equivalent experience
Benefits
- Useful, living documentation at your fingertips.
- A team that listens—and learns from each other.
- Weekly collaborative trainings.
- New tools, new tech, and no gatekeeping.
- A company that rewards initiative and values growth—both personal and professional.
About the Company
- At My IT Crew, we believe every team member deserves a voice. Since 2016, we’ve been a leader in the Managed Service Provider (MSP) space by doing things differently—empowering our people, embracing innovation, and delivering exceptional service.
- My IT Crew isn’t just a place to work—it’s a place to grow, contribute, and thrive. Come be part of a team that’s redefining what IT support can be.