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About the Role

This role is designed with a structured transition for a Hardware Technician to join the Brooklyn team, focusing on diagnosing and repairing hardware systems, managing the full lifecycle of hardware assets, and coordinating with vendors.

Responsibilities

• Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment.
• Manage the full lifecycle of hardware assets: receiving, labeling, storing, shipping, and tracking.
• Coordinate with vendors for warranty claims, RMA processing, and hardware replacements.
• Maintain accurate inventory logs and service records in ConnectWise and asset systems.
• Ensure the workspace and equipment areas remain clean, organized, and secure.
• Pre-configure and test new equipment (Windows/Linux) before deployment.

Requirements

• 3+ years of Windows-based IT support, systems administration, or hardware repair experience.
• Associate’s or Bachelor’s degree in Computer Engineering/IT (Preferred) or equivalent experience.
• CompTIA A+ is highly preferred.
• Additional certifications (Network+, Security+, Microsoft Modern Desktop) are a major plus.
• Proven experience with hands-on hardware troubleshooting (component replacement, diagnostics).
• Strong understanding of PC components, operating systems (Windows/Linux), and networking basics (TCP/IP, switching).
• Familiarity with ticketing systems (ConnectWise preferred), documentation practices, and asset tracking.
• Experience with shipping/receiving, labeling, and equipment logistics.
• Adaptability: Ability to switch gears between detailed bench work and high-pressure onsite client service.
• Communication: Excellent interpersonal skills to work effectively with clients during outages.
• Organization: Detail-oriented mindset for tracking inventory, RMAs, and documentation.
• Problem Solving: A proactive mindset with strong critical thinking skills.

Skills

• Hardware troubleshooting
• Component replacement
• Diagnostics
• Windows
• Linux
• TCP/IP
• Switching
• ConnectWise
• Asset tracking
• Shipping/receiving
• Labeling
• Equipment logistics

Location

• Brooklyn, NY

Work Type

• Full-Time

Experience Level

• 3+ years

Education Level

• Associate’s or Bachelor’s degree in Computer Engineering/IT (Preferred)
• Equivalent experience

Benefits

• Useful, living documentation at your fingertips.
• A team that listens—and learns from each other.
• Weekly collaborative trainings.
• New tools, new tech, and no gatekeeping.
• A company that rewards initiative and values growth—both personal and professional.

About the Company

• At My IT Crew, we believe every team member deserves a voice. Since 2016, we’ve been a leader in the Managed Service Provider (MSP) space by doing things differently—empowering our people, embracing innovation, and delivering exceptional service.
• My IT Crew isn’t just a place to work—it’s a place to grow, contribute, and thrive. Come be part of a team that’s redefining what IT support can be.