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About the Role

Shift Coordinators play a key role in creating exceptional guest experiences while coaching and supporting team members throughout each shift. This role involves coordinating daily shop operations, guiding team members, delivering customer service, and ensuring smooth day-to-day operations in a retail food service setting.

Responsibilities

• Coordinate daily shop operations to ensure a smooth and welcoming guest experience
• Guide Scoopers throughout the shift, managing task assignments, breaks, and team support
• Deliver exceptional customer service and thoughtfully resolve guest concerns
• Support shop operations by scooping, waffling, hosting, operating the register, cleaning, and jumping in wherever needed
• Coordinate opening, closing, and daily operational tasks to maintain shop standards
• Coach and support Team Members through real-time feedback and training
• Help maintain product quality, food safety, cleanliness, and workplace safety standards
• Assist with inventory counts, supply management, cash handling, and daily documentation
• Ensure third-party delivery orders are prepared accurately and meet quality standards
• Foster a positive, inclusive work environment where Team Members feel supported and valued
• Learn and share flavor stories to help guests discover their next favorite scoop
• Partner with shop leadership to uphold operational standards and support team development

Requirements

• Must be 18+ years old
• Available to work evenings, weekends, and holidays
• Able to work at least 3 shifts per week, including 2 closing shifts
• 1+ year of food service, restaurant, retail, coffee, or hospitality experience preferred
• Comfortable discussing flavors, offering samples, and creating memorable guest experiences
• This role involves working in an environment where common food allergens are present

Skills

• Customer service
• Coaching
• Communication skills
• Team support
• Leadership skills

Location

• Amsterdam - New York, NY 10024

Work Type

• Full-time
• Part-time

Experience Level

• 6+ months of food service, restaurant, retail, coffee, or hospitality experience
• 1+ year of food service, restaurant, retail, coffee, or hospitality experience preferred

Education Level

• High school diploma or GED

Salary/Compensations

• $17.85 - $17.85 Hourly

Benefits

• Optional earned wages access
• 401(k) match with 50% company match up to 1% of your salary after three months
• Medical, dental, and vision coverage may become available after 780 hours worked
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance
• Free, 24/7 access to licensed mental health professionals for you and your family
• Flexible scheduling
• 1 hour of Sick Time per 30 hours worked
• 12 weeks of Paid Parental Leave at 70% pay
• 2 hours of Paid Voting Time
• Up to $1,800/year for learning goals
• 30% Team Member discount
• Early access to new flavors
• Commuter FSA
• UHC Wellness Rewards
• Affordable FIGO Pet Insurance

About the Company

• At Salt & Straw, we believe in making it count—every shift, every scoop, and every guest interaction.
• Our values: Create the Unbelievable, Show Up Generously, Act with Thoughtful Curiosity, Share Human Kindness, Make It Count.

Equal Opportunity

• Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.
• We participate in E-Verify to confirm work authorization.