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About the Role

The Residential Shift Supervisor - TIP supports the Program Supervisor in daily operations and plays an integral role in the supervision and development of Youth Development Professionals (YDPs). In the absence of the Program Supervisor, the Shift Supervisor assumes administrative and supervisory responsibilities to ensure uninterrupted program operations. This role provides direct support, guidance, and decision-making in real-time, addressing issues and concerns as they arise to maintain the safety, structure, and quality of care for both youth and staff. The Shift Supervisor actively engages with youth in developing essential life skills, vocational readiness, and community integration. By modeling positive behaviors, coaching staff in youth engagement, and ensuring program routines are centered on preparing youth for independence, the Shift Supervisor contributes to an environment that empowers youth to build independence, responsibility, and self-advocacy.

Responsibilities

Uphold, support, enforce, and monitor all OCFS and Agency policies and procedures.
Demonstrate a strong understanding of, and adherence to, the residential models of care (Boys Town, PEM, Casey’s Life skills and TCI) through daily interactions with youth and through supervision, coaching, and mentoring of staff.
Support youth in building independence skills such as financial literacy, vocational readiness, education planning, daily living skills, and community engagement.
Model and reinforce age-appropriate decision-making, problem-solving, and communication skills with youth.
Assist the Program Supervisor in scheduling YDPs, including reviewing time-off requests, managing shift coverage, and addressing staff vacancies.
Provide emergency and planned shift coverage as needed for Youth Development-TIP staff and supervisors who are absent due to vacation, holidays, illness, staff shortage, or other circumstances.
Lead program routines in a timely and accurate manner, ensuring consistency with posted schedules and expectations while integrating life-skill building opportunities for youth.
Ensure all Critical Incident and Incident Report notifications are completed and communicated promptly.
Oversee programmatic tasks (incident management, notifications, shift logs, etc.) and youth-related responsibilities (On-Call support, Resident Daily Evaluations, Point Cards, etc.), both routine and unforeseen.
Ensure the program facility is safe, secure, and well-maintained, including aesthetics, locked doors/windows, and readiness for daily operations.
Monitor all activity in Paycom relevant to the position (scheduling, time reporting, compliance, etc.).
Participate in the on-call rotation to provide leadership coverage and support during off-hours.
Other duties as assigned by the Program Supervisor.

Requirements

Act with integrity and behave in a manner consistent with our policies, Code of Conduct and any regulatory and ethical guidelines.
Utilize practices and techniques professionals train to interact with children, families and co-workers appropriately.
Open to new experiences and learning new skills and information that can improve professional development, progressive work environments and support the mission of Elmcrest.
Display the necessary passion and empathetic abilities to serve the Elmcrest mission.
Committed to improve the lives of children and families.
Value human dignity and have respect for others.
Actively seek out diverse approaches and points of view.
Systemically observe, analyze and utilize self-reflection to improve actions or results.
Listen to constructive feedback and concerns and maintain positive relationships in the workplace.
Provides on-shift guidance, coaching, and support to Youth Development Professionals-TIP.
Models professional conduct, positive youth engagement, and consistent adherence.
Builds positive, respectful relationships with youth that encourage growth, independence, and self-determination.
Effectively uses approved intervention models (Boys Town, TCI, PEM) to support youth and staff.
Maintains clear, timely communication with the Program Supervisor.
Promotes teamwork by fostering open and respectful communication among staff.
Engages in coaching, supervision, and training to strengthen leadership and youth engagement skills.
High School Diploma or GED, College in human services, Social Work, Psychology, or related field preferred.
Experience working with adolescents/young adults and staff, ideally in residential or foster care.
Knowledge of life skills coaching, transition planning, and/or TIP model strongly preferred.
Ability to build positive, respectful, and empowering relationships with youth.
Strong communication, organizational, and teamwork skills.
Valid driver’s license required; ability to transport youth as needed.
Ability to lift 50 pounds without assistance.
Able to provide crisis intervention including physical restraints.
Restraints may include resistive force, bending, squatting, kneeling, lying down, and holding youth in order to maintain safety.
Ability to sit, squat, crouch and stand for elongated periods of time.
Ability to lift arms over head in upward reaching motion.
Ability to walk up and downstairs up to several times per day.

Skills

Life skills coaching
Transition planning
TIP model
Communication
Organization
Teamwork
Crisis intervention
Physical restraints

Location

Main Campus - Syracuse, NY 13224

Work Type

Full Time

Experience Level

On-shift guidance, coaching, and support to Youth Development Professionals-TIP
Experience working with adolescents/young adults and staff, ideally in residential or foster care

Education Level

High School Diploma or GED
College in human services, Social Work, Psychology, or related field preferred

Salary/Compensations

$22.60 - $27.60 Hourly

About the Company

Elmcrest Children’s Center prohibits discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.
Elmcrest Children’s Center will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Elmcrest Children’s Center.
Your employment with Elmcrest Children’s Center is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Elmcrest Children’s Center, with or without cause, with or without notice, and at any time.

Equal Opportunity

Elmcrest Children’s Center prohibits discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.