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About the Role

The Customer Service Representative serves as the primary point of contact for customers, providing exceptional service and support through phone, email, and other communication channels. This position is responsible for handling customer inquiries, processing orders, resolving issues, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and committed to delivering outstanding service while supporting business objectives.

Responsibilities

Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
Process customer orders, quotes, returns, and service requests accurately.
Provide information regarding products, pricing, availability, order status, and shipment tracking.
Investigate and resolve customer concerns, complaints, and issues while maintaining a high level of customer satisfaction.
Work collaboratively with Sales, Operations, Shipping, and other departments to resolve customer needs.
Maintain accurate records of customer interactions, orders, and activities within company systems.
Follow up with customers to ensure issues are resolved and expectations are met.
Support account management activities by assisting with customer requests and maintaining strong customer relationships.
Meet established performance, productivity, and quality standards.
Assist with administrative tasks and special projects as assigned.
Perform additional duties as required to support business operations.

Requirements

Excellent verbal and written communication skills.
Strong customer service and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
Ability to work independently and as part of a team.
Professional demeanor and commitment to providing exceptional customer service.

Location

New Berlin, WI

Work Type

Contract to Hire
Onsite

Experience Level

1–3 years of customer service, administrative support, inside sales support, or related experience preferred.

Education Level

High school diploma or equivalent required.

Salary/Compensations

$21.00 - $23.00/hr

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.