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About the Role
The Service Writer is responsible for greeting customers, writing repair orders, and coordinating vehicle service with technicians. This role communicates repair needs, timelines, and costs to customers, ensuring accurate documentation and excellent service, while supporting a smooth workflow in the service department.
Responsibilities
- Confirming vehicle issues by listening to guest concerns, inspecting vehicles, and reviewing maintenance records
- Verifying fleet/warranty coverage and obtaining prior authorizations
- Providing and explaining repair estimates; securing guest approvals and payments
- Preparing repair orders in MAXXTRAXX with detailed descriptions of issues and required services
- Maintaining strong guest communication and updating on vehicle status and timelines
- Recording service history and maintaining accurate documentation
- Answering phones, greeting guests professionally, and following scripts when needed
- Coordinating with the Service Manager to ensure guest satisfaction
- Performing other related duties as assigned
Requirements
- High School Diploma or equivalent
- Minimum 1 year of experience as a Service Writer or in a related automotive role
- Experience with MaxxTraxx or similar shop management software
Skills
- Strong customer service and communication skills
- Solid knowledge of automotive repair and maintenance principles
Work Type
- Day Shift Available
Experience Level
- Minimum 1 year of experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $18.00 - $22.50 hourly
Benefits
- Paid weekly
- Variety of schedules
- Paid time off
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Team Member appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
- Comprehensive medical, dental, and vision plans
- Life insurance
- Paid holidays
- Team member assistance programs
- Wellness programs
- Upcoming 5,000-square-foot onsite medical center
- Complimentary shuttles
About the Company
- We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations.
- Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years.
- Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
- Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.