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About the Role

We are looking for a Strategy & Operations Manager to join our London team. In this role, you will help us build and lead critical cross-functional programs globally, owning strategy definition and driving execution in partnership with commercial and technical leadership.

Responsibilities

• Define priority global programs like Plus for Business, taking full ownership of cross-functional alignment and overarching targets.
• Build playbooks, GTM frameworks, and scalable operational models for local teams, driving execution from zero to one.
• Partner closely with Product and Tech teams to navigate complexity and build scalable technical solutions for corporate customers.
• Streamline processes across markets to reduce operational complexity while tailoring decisions to local competitive and cultural dynamics.
• Track, analyze, and report on core initiative metrics to maintain rigorous visibility and continuously iterate at speed.

Requirements

• Significant experience in strategy consulting or business operations within tech, marketplace, or B2B environments.
• Exceptional stakeholder management skills with a proven ability to build consensus and drive alignment across commercial and product teams.
• Demonstrated ability to thrive in ambiguous, fast-paced environments, balancing high-level strategy with hands-on execution.
• Strong proficiency in using data tools to solve complex problems, coupled with a deep understanding of marketplace dynamics and B2B monetisation.
• Practical understanding of how to apply AI tools to enhance operational output, uncover strategic questions, and drive business results.

Skills

• Strategy and Operations Expertise
• Cross-Functional Influence
• Entrepreneurial Ownership
• Data and Commercial Acumen
• Leveraging Modern Tools

Location

• London

Work Type

• Hybrid

Experience Level

• Manager

Benefits

• Make a visible impact every day
• Learn fast in an entrepreneurial environment
• Build a career, not just a role
• Deliver together in an inclusive culture

About the Company

• Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.
• Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide.
• From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward.
• Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition.
• Together, we’re unlocking new possibilities as one global team.

Equal Opportunity

• At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.
• We’re committed to fostering an environment where everyone can do their best work and feel they belong.
• We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
• If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.
• We’ll share details on how to request support so we can ensure you have a fair and equitable experience.