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About the Role

Quality at Lendable is a team-level responsibility. We are hiring a Head of Quality to be accountable for engineering quality across the organisation. This role will take the lead on using AI in the quality process, innovating with LLMs to improve efficiency and accuracy of testing. It is a hands-on role with a managerial aspect.

Responsibilities

• Own the engineering quality of the organisation
• Monitor and report on SLO performance
• Engage teams to mature their SLO definitions
• Introduce systematic performance testing in the SDLC
• Ensure initiatives to improve SLO performance are completed
• Own the follow-ups and resolutions from the incident process across engineering
• Ensure follow ups from incidents are completed
• Identify hotspots, catalogue and evaluate risks and recommend remediations
• Hiring and managing a team of ~2 Quality Engineers
• Deploying Quality Engineers into engineering teams to help them improve their quality
• Managing and supporting individuals that are embedded into different teams across the organisation
• Evangelising quality across the organisation
• Work with MDs and other senior stakeholders to identify and create solutions to their quality challenges
• Embedding quality thinking into all phases of the SDLC
• Looking for opportunities to shift-left the testing practices
• Forming a guild of Quality representatives across the organisation
• Scoping and inserting quality initiatives onto teams roadmaps
• Championing these initiatives with senior stakeholders
• Bring tools and processes into the organisation to level-up our testing efficiency using AI
• AI testing agents, AI test failure triage agents and AI observers for production environments

Requirements

• At least 7 years in quality related roles
• Run a number of QA initiatives across an organisation to improve the quality output across engineering teams
• Proven senior stakeholder management
• Hands-on experience of testing backends and frontends, from functional to unit, performance and accessibility testing
• Have line managed a small team
• Worked with B2C products at scale (millions of users)
• Experience shaping CI/CD pipelines for test reliability (GitHub Actions or similar), including flakiness reduction, parallelisation, artefact management, and runtime control
• Shipped AI tooling into a quality process and can describe the impact it had on how teams worked
• Proactive, low-ego, and clear communicator, able to chase things down when blocked
• Experience with using Datadog, Sentry or similar for monitoring (Nice to Have)
• Experience with incident.io or similar incident process (Nice to Have)
• Managed SLOs and used them to improve quality (Nice to Have)
• Experience in financial services or other regulated B2C environments (Nice to Have)
• Mobile app testing experience (e.g. Maestro, native iOS/Android, React Native) (Nice to Have)

Skills

• PHP
• Kotlin
• GO
• Python
• Typescript
• React
• React Native
• GraphQL
• Relay
• PHPUnit
• Behat
• JUnit
• Kotest
• Jest
• Maestro
• K6
• Datadog
• Sentry
• Incident.io
• Grafana
• AWS
• Docker
• Kubernetes
• RabbitMQ
• Argo
• Github
• Github Actions

Location

• Hybrid
• Remote

Work Type

• Hybrid
• Remote
• Full-time

Experience Level

• Senior
• Head of

Benefits

• Flexible working
• Private health cover
• Retirement savings plans
• Employee referral programme
• Complimentary lunches
• Cycle-to-work schemes
• Electric vehicle salary sacrifice schemes

About the Company

• Lendable is on a mission to build the world's best technology to help people get credit and save money.
• One of the UK’s newest unicorns with a team of just over 700 people
• Among the fastest-growing tech companies in the UK
• Profitable since 2017
• Backed by top investors including Balderton Capital and Goldman Sachs
• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
• So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance.
• We get money into our customers’ hands in minutes instead of days.
• We’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.