Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Training Specialist will ensure restaurant clients maximize the benefits of SpotOn's technology solutions by providing comprehensive training on essential functions, Back of House POS functionality, and effective software suite utilization. This role requires excellent communication and interpersonal skills, with the ability to simplify complex concepts for clients.

Responsibilities

• Design and conduct engaging training sessions for restaurant operators, covering essential POS functionality and configurations, reporting, and software suite utilization.
• Utilize a variety of instructional techniques and multimedia resources to create dynamic and interactive learning experiences.
• Create comprehensive training materials, including user guides, tutorials, video demonstrations, and interactive modules.
• Ensure training resources are accessible and user-friendly, catering to different learning styles and skill levels.
• Conduct remote training sessions via Zoom, leveraging technology for engaging and interactive experiences.
• Host interactive Q&A sessions during training to address client questions and concerns in real-time.
• Provide clear and concise explanations and solutions, ensuring participants feel supported.
• Foster a collaborative learning environment by encouraging active participation and discussion.
• Facilitate group activities, case studies, and role-playing exercises to reinforce learning objectives.
• Maintain thorough and accurate documentation of training sessions, including participant feedback, questions, and discussion points.
• Compile detailed training reports and summaries to track progress and identify areas for improvement.
• Regularly review and update training materials and resources to reflect software updates, industry trends, and best practices.
• Solicit feedback from clients and internal stakeholders to identify areas for enhancement.

Requirements

• Strong understanding of restaurant management systems and software solutions, with the ability to effectively train others on their use.
• Excellent communication and presentation skills, with the ability to convey complex information clearly.
• Proficiency in virtual training platforms such as Zoom, Microsoft Teams, or WebEx.
• Exceptional interpersonal skills, with the ability to establish rapport with clients and adapt training approaches.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
• Demonstrated problem-solving abilities, with a proactive and solution-oriented approach.
• Excellent note-taking skills, with the ability to maintain thorough and accurate documentation.
• Proven ability to convey complex step-by-step instructions in layman's terms.
• Ability to maintain professionalism amidst a vast range of client personalities.
• Work authorization in the U.S. is required.
• Visa sponsorship is not available for this role.

Skills

• Restaurant management systems
• Software solutions training
• Virtual training platforms (Zoom, Microsoft Teams, WebEx)
• Communication
• Presentation
• Interpersonal skills
• Organizational skills
• Attention to detail
• Problem-solving
• Note-taking

Location

• Remote

Work Type

• Full-time

Experience Level

• 2+ years experience in restaurant operations, management, or similar hospitality role
• 1+ year of experience implementing and / or supporting SpotOn POS
• 1+ year of proven experience in delivering engaging and interactive training sessions, both in-person and remotely

Education Level

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• HS Diploma or equivalent required

Salary/Compensations

• $23.00-31.00 per hour

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year

About the Company

• SpotOn is building restaurant tech to give independent restaurants the tools to compete and win.
• Solutions include award-winning point-of-sale and AI-powered profit tools.
• The company focuses on helping operators boost profit, work smarter, and retain staff.
• Solutions are backed by customer support.
• Named the #1 Restaurant POS by G2 (Summer 2026).
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users.
• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running.
• The company culture emphasizes moving fast, caring hard, and fighting for independent restaurant operators.

Equal Opportunity

• SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
• SpotOn is an E-Verify company.