Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

DFPS is modernizing its case management system to replace the legacy IMPACT platform with a new Comprehensive Child Welfare Information System (CCWIS). This initiative aims to better support the agency's mission and operational needs by implementing a modular, cloud-based solution. This role is crucial for ensuring the new system aligns with child welfare practices, federal requirements, and stakeholder needs.

Responsibilities

Participate as an active member of the CMTP project team throughout the duration of the project (Project is slated to end FY 2032)
Analyze current child welfare business processes and support future-state process design
Contribute subject matter expertise to requirements development, solution design, and system reviews
Review project documentation, vendor deliverables, and solution concepts for alignment with DFPS program and operational needs
Collaborate with DFPS program staff, IT teams, and vendors to support implementation readiness activities
Provide input on risks, dependencies, and operational impacts related to system modernization
Support cross-functional coordination between business and technical stakeholders
Attend conferences, consult with counterparts at other agencies, conduct research online, and follow emerging trends to ensure that business practices are efficient, effective, and contemporary, meeting current industry standards.
Evaluate business operations, identify opportunities for improvement, and design and recommend solutions to improve business operations through policy development and revision, proposals, and reviews with division leadership.
Collaborate with stakeholders to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met.
Collaborate with users and team members to understand and document business processes and provide training on business solutions, applying change management principles.
Communicate planning and key decisions by program and IT leadership and management to appropriate audiences.
Work with internal and external stakeholders to align technology solutions with business strategies.
Contribute to the business case process and develop corresponding documents as required.
Ensure stakeholders’ expectations are met and identifies and resolves disconnects through negotiation or governance mechanisms.
Develop and coordinate other special projects and perform other duties as assigned

Requirements

Bachelor’s degree from an accredited college or university, or equivalent professional experience may substitute for formal education on a year‑for‑year basis.
Minimum of five (5) years of DFPS experience
Direct child welfare or adult protective services program experience
Demonstrated knowledge of the Child Protective Services (CPS) program area relevant to assigned duties
Experience participating in business process, system, or IT modernization initiatives
Demonstrated ability to collaborate across program and technical teams
Quality and relevance of prior work supporting large-scale initiatives
Demonstrate child welfare and/or adult protective services program experience.
Minimum of five (5) years of experience in Texas Department of Family and Protective Services (DFPS) programs or in a comparable child welfare system in another state.
Demonstrate knowledge and subject-matter expertise of the CPS relevant to assigned duties.
Background checks and compliance with DFPS policies are required
Applicants selected for hire must pass a background check and if applicable a driver’s record check.
State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code.
Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards.
The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work.
Employees must provide documentation to DFPS to show their identity and authorization to work in the US.
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.

Skills

Strong communication skills and the ability to communicate with all stakeholder audiences to include technical, non-technical, management, executive staff, internal and external stakeholders
Business process analysis and documentation
Ability to translate program needs into clear business or functional requirements
Strong written and verbal communication skills
Ability to review and evaluate system designs and project deliverables
Ability to cross collaborate with program, technical, and vendor teams
Ability to work effectively in a large, complex organizational environment
Ability to manage multiple priorities and adapt in a fast-paced project setting
Ability to analyze problems, identify risks, and recommend practical solutions
Proven ability to contribute as a collaborative team member on large-scale, multi-program IT initiatives
Experience working on large-scale IT or system modernization projects
Experience supporting design, implementation, or readiness activities for technology solutions in child welfare or human services environments
Knowledge of federal CCWIS requirements and guidance

Location

AUSTIN
Abilene
Alamo
Alice
Alpine
Alvin
Amarillo
Anahuac
Andrews
Angleton
Anson
Aransas Pass
Archer City
Arlington
Athens
Atlanta
Austin
Bacliff
Ballinger
Bandera
Bastrop
Bay City
Baytown
Beaumont
Bedford
Beeville
Bellville
Big Spring
Boerne
Bonham
Borger
Bowie
Brady
Breckenridge
Brenham
Brownfield
Brownsville
Brownwood
Bryan
Burnet
Caldwell
Cameron
Canton
Canutillo
Carlsbad
Carrizo Springs
Carrollton
Carthage
Center
Centerville
Childress
Clarksville
Cleburne
Cleveland
Coldspring
Columbus
Conroe
Copperas Cove
Corpus Christi
Corsicana
Crockett
Crosby
Crystal City
Cuero
Cypress
Daingerfield
Dallas
Decatur
Del Rio
Denton
Dickinson
Dumas
Duncanville
Eagle Pass
Eastland
Edinburg
El Paso
Elgin
Elsa
Ennis
Fabens
Falfurrias
Floresville
Fort Stockton
Fort Worth
Fredericksburg
Gainesville
Galveston
Garland
Gatesville
Georgetown
Giddings
Gilmer
Goliad
Gonzales
Graham
Granbury
Grand Prairie
Grapevine
Greenville
Hallettsville
Hamilton
Harlingen
Haskell
Hearne
Hemphill
Hempstead
Henderson
Hereford
Hillsboro
Hondo
Houston
Humble
Huntsville
Hurst
Irving
Jacksonville
Jasper
Johnson City
Jourdanton
Karnes City
Katy
Kaufman
Kerrville
Killeen
Kingsville
Kingwood
Kirbyville
La Grange
Lake Jackson
Lake Worth
Lamesa
Lampasas
Lancaster
Laredo
Levelland
Lewisville
Liberty
Linden
Littlefield
Livingston
Llano
Lockhart
Longview
Lubbock
Lufkin
Lumberton
Madisonville
Marble Falls
Marfa
Marlin
Marshall
Mcallen
Mckinney
Mercedes
Meridian
Mesquite
Mexia
Midland
Mineola
Mineral Wells
Mission
Monahans
Mount Pleasant
Mount Vernon
Nacogdoches
Navasota
New Boston
New Braunfels
Odessa
Orange
Palestine
Pampa
Paris
Pasadena
Pearland
Pearsall
Pecos
Perryton
Pharr
Pittsburg
Plainview
Plano
Pollok
Port Arthur
Port Lavaca
Presidio
Quitman
Raymondville
Refugio
Richardson
Richmond
Rio Grande City
Robstown
Rockwall
Rosenberg
Round Rock
Rowlett
Rusk
San Angelo
San Antonio
San Benito
San Juan
San Marcos
San Saba
Schertz
Seguin
Seminole
Seymour
Sherman
Silsbee
Sinton
Snyder
Socorro
Sonora
South Houston
Stephenville
Sugar Land
Sulphur Springs
Sweetwater
Taylor
Temple
Terrell
Texarkana
Texas City
The Woodlands
Tomball
Trinity
Tyler
Uvalde
Van Horn
Vernon
Victoria
Waco
Washington
Watauga
Waxahachie
Weatherford
Webster
Weslaco
Wharton
Wichita Falls
Woodville
Zapata
Negotiable

Work Type

Full-time
Eligible for Telework

Experience Level

Minimum of five (5) years of DFPS experience
Minimum of five (5) years of experience in Texas Department of Family and Protective Services (DFPS) programs or in a comparable child welfare system in another state.

Education Level

Bachelor’s degree from an accredited college or university, or equivalent professional experience may substitute for formal education on a year‑for‑year basis.

Salary/Compensations

$5,797.66 - $9,508.25 Monthly

Benefits

100% paid health insurance for you, and 50% paid for eligible family members
Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
Paid vacation, holidays, and sick leave
Optional dental, vision, and life insurance
Flexible spending accounts for added tax savings on health and dependent care
Employee discounts on things like gym memberships, electronics, and entertainment
Public Service Loan Forgiveness may be available

About the Company

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive.
DFPS’s mission is to protect children, support families, and promote safe, stable, and permanent outcomes.
A modern, well-designed child welfare information system is essential to that mission—enabling frontline staff to spend more time supporting children, families, and vulnerable adults and less time navigating outdated processes and tools.
Allowing stakeholders to access the data needed to make important decisions for those DFPS serves.
This work directly contributes to improved decision‑making, stronger accountability, better data quality, and more timely services, helping ensure DFPS can meet its responsibilities to Texas children, families, and vulnerable adults now and in the future.

Equal Opportunity

All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.