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About the Role

BJ's Wholesale Club is seeking a dedicated individual to execute membership programs, handle customer service inquiries, and provide excellent member service. This role is crucial for driving sales, retaining members, and ensuring a positive shopping experience.

Responsibilities

• Execute Acquisition 365, renewals, upgrades, and cross-selling of BJ's Loyalty Programs.
• Manage merchandise returns, exchanges, pick-ups, and general customer service inquiries.
• Provide excellent and efficient member service.
• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures, and compliance.
• Act with honesty and integrity, leading with the member in mind.
• Ensure a safe and positive environment for members and colleagues.
• Embrace inclusion and diversity, working collaboratively and respectfully.
• Work as a team to achieve goals.
• Move with speed and agility.
• Innovate and adapt to changing environments.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate concerns.
• Ensure a safe and positive environment and experience for members.
• Greet, Anticipate, and Appreciate members (GAA).
• Deliver GOLD club standards daily, including a Grand Opening look.
• Ensure all items are stocked and promotional plans are executed.
• Maintain visible and accurate signage.
• Keep the club clean and organized, inside and out.
• Understand how to access and read production and/or financial performance reporting.
• See the connection between consistent execution and business impact.
• Promote BJ's value proposition regarding acquisition, retention, perks, and member experience.
• Convert potential members by pitching all membership programs.
• Sell BJ's membership products with energy and determination.
• Drive toward goal achievement.
• Exhibit clear understanding of all BJ's Membership options and Co-Brand credit card.
• Serve as a first line point-of-contact for membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look-up, and pick-ups.
• Follow tax-exempt/resale membership policies, including monitoring renewals and status.
• Resolve member concerns courteously and timely.
• Escalate issues to PIC and MOD when necessary.
• Assist with BOPIC (Buy Online and Pick Up In Club) orders.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments.
• Maintain regular, predictable, full attendance.

Requirements

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.
• Familiarity with AI tools, including ChatGPT, is recognized.

Skills

• Customer service
• Sales
• Membership program execution
• Merchandise returns and exchanges
• Communication
• Problem-solving
• Teamwork
• Adaptability

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry Level
• Some Experience

Salary/Compensations

• $18.50 - $22.67 per hour

Benefits

• Weekly Pay
• Free BJ's Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, jury duty leave)
• Flexible and Affordable Health Benefits (medical, dental, vision, HSA, flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

About the Company

• BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day.
• Our purpose is to help families save on what matters most.
• We are a team built on purpose and opportunity.
• Team members are at the heart of everything we do.