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About the Role

Wilkins Recreational Vehicles is seeking a customer-focused individual to oversee the entire customer service experience, from appointment setting to bill finalization. This role involves assisting customers, promoting products, estimating repair costs, and ensuring customer satisfaction.

Responsibilities

• Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill.
• Greets, establishes, and maintains a positive rapport with customers.
• Assists customers in determining needs and promotes products accordingly.
• Estimates cost of repair and prepares itemized service order.
• Initiates service orders, secures customer’s signature, and closes when completed.
• Develops a keen understanding of all products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
• Understands customer’s needs and is committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

Requirements

• A minimum of 2 years’ experience in a managerial role is preferred but not required.
• Motivated individual who enjoys working in a fast-paced environment.
• Professional appearance.
• Strong communication skills.
• Positive attitude.
• Strong work ethic.
• Professional conduct.

Skills

• Customer service
• Sales
• Communication
• Problem-solving

Location

• Bath, New York
• Elmira, New York
• Corning, New York
• Churchville, New York
• Olean, New York
• Rochester, New York
• Syracuse, New York
• Buffalo, New York
• Northern Pennsylvania

Work Type

• Full-time

Experience Level

• Managerial experience preferred

Salary/Compensations

• $60,000.00 - $80,000.00

Benefits

• Competitive Wages
• Medical/Dental/Vision Insurance
• 401K/401K Matching Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

About the Company

• Wilkins Recreational Vehicles is an award-winning team offering excellent earning potential and opportunities for growth.
• We believe talent makes a difference and that an innovative team can accomplish anything.
• Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.
• #1 RV Dealer in New York