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About the Role

The Security Ambassador provides support by focusing on creating a safe and secure environment for all staff and guests visiting the store. The role involves greeting guests, maintaining presence, being aware of store activities, and responding to safety matters promptly. The Security Ambassador will also assist in mitigating loss by maintaining operational controls and supporting a culture of honesty, ensuring stores are welcoming and fostering honesty among the store team.

Responsibilities

Act as a front-line brand ambassador to guests and team members.
Be visible to guests as they enter the store premises and control access.
Acknowledge guests as they enter and exit the property.
Contribute to a positive store environment through effective communication, teamwork, and partnership.
Assist in creating a safe work environment for associates and customers.
Assist in the protection of work and assets at our stores.
Attend and participate in all store meetings and events.
Demonstrate values and behaviours consistent with Canada Goose’s culture.
Develop and maintain professional relationships with internal partners, mall security, and other retailers.
Ensure facility safety and emergency procedures are followed.
Complete and submit CG Incident reports within 24 hours.
Play an integral role in store cycle counts and physical inventory processes.
Support initiatives to maintain brand standards in delivery and merchandising.
Direct connectivity with the Sr. Loss Prevention Manager to help influence brand strategies for mitigating loss.
Maintain standards for store security equipment.
Support the completion of monthly Operational Control Checklist and Action Planning.
Directly connect with customers and store associates with a customer service mindset.
Complete monthly Health & Safety Inspections as a member of the JHSC.

Requirements

2-3 years’ experience working in retail with knowledge of workplace safety and emergency procedures.
Experience in Loss Prevention or Retail Security is an asset.
Recognized and valid first aid and CPR certificates.
Applicant will be required to obtain Security Guard licensing if not currently licensed.
Must be a team player with a keen sense on collaboration and growth mindset.
Excellent English communication skills both written and verbal.
Meticulous record keeping, report writing and observation skills.
Exceptional judgment, common sense and decision-making ability.
Good physical well-being and able to walk, stand for long periods, climb stairs, and lift objects up to 20 lbs.
Available to work a variety of shifts including days, evenings, nights, weekends and holidays.

Skills

Workplace safety
Emergency procedures
Loss Prevention
Retail Security
First aid
CPR
Security Guard licensing
Team player
Collaboration
Growth mindset
English communication (written and verbal)
Record keeping
Report writing
Observation skills
Judgment
Common sense
Decision-making
Customer service

Location

London Retail
244 Regent St London, London, City of W1B 3BR United Kingdom

Work Type

part-time

Experience Level

2-3 years

Education Level

Recognized and valid first aid and CPR certificates
Security Guard licensing

Benefits

A company built on Canadian roots and heritage
Comprehensive and competitive Total Rewards Program
Opportunities for career growth through numerous internal and external programs
Goose Rewards & ICON Rewards
CG Gives: Donation matching and paid volunteer time
Access to tools and resources to support physical and mental health
Inspiring leaders and colleagues

About the Company

Canada Goose isn't like anything else. We've built something great, something special - an iconic brand with an inspirational and authentic story. At the heart of it is our promise to empower true exploration of all kinds. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.
At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.

Equal Opportunity

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you require any interview accommodation for your interview, please e-mail us at: HR@canadagoose.com.