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About the Role

This role provides comprehensive administrative support to an HSS physician practice, assisting in day-to-day services and contributing to an environment of clinical excellence. Your role is essential to promoting a professional atmosphere through courteous communication, cooperation, and respect for patients, visitors, and members of the healthcare team.

Responsibilities

• Arrange meetings and conferences.
• Develop processes to maximize office resources and equipment.
• Anticipate the needs of patients and physicians.
• Triage calls and patient inquiries.
• Schedule patient appointments and procedures.
• Conduct verification of medical insurance.
• Collect patient payments.
• Obtain insurance pre-certifications and authorizations.
• File/prepare charts.
• Liaise with billing company.

Requirements

• High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Minimum 2 years of experience in Healthcare/Medical-Medical Secretary.
• Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs).

Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Superior written and oral communication skills.
• Exceptional customer service skills.
• Ability to follow through with tasks to completion.
• Strong organizational and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Ability to effectively and accurately follow directions or instructions.
• Ability to work collaboratively as part of a team; offers to help coworkers when needed.
• Detail-oriented.
• Ability to escalate issues appropriately.
• Consistently displays a positive attitude towards one’s work and work environment.
• Strong computer skills.
• Knowledge of healthcare industry including regulations.
• Experience with Epic preferred.
• Familiarity with medical terminology, preferred.
• Answers phones and greets patients courteously, clearly, and efficiently.
• Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions.
• Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups based on the office’s protocol.
• Handles patient concerns calmly, and appropriately escalates concerns to administrative manager or clinical staff when necessary.
• Schedules appointments and ancillary services accurately, following the provider’s protocol as directed by the physician or office manager.
• Coordinates referral processes with accuracy and urgency.
• Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow.
• Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms that all required pre-testing and documentation are complete and verified.
• Manages check-out processes accurately, facilitating time of service payments from patients, including copayment and outstanding balance collections (as needed).
• Obtains authorizations and/or follows up with appropriate teams on the status through completion, as needed.
• Ensures all information is collected from patients to ensure timely billing.
• Uses appropriate written communication when documenting in patient charts, and interacting with physician and other clinical teams.
• Accurately scans patient records per hospital guidelines.
• Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence.
• Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently.
• Learns and adapts to new systems, policies and technologies relevant to office operations.
• Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates.
• Takes initiative to resolve issues and assist colleagues.
• Adapts to workflow changes and supports team productivity.
• Fulfills a lead role in the office when covering for Office Manager during time off.
• Demonstrates accountability in job duties, and proactively assists in training support staff/covering staff as needed.

Location

• NJ
• NYC

Work Type

• Regular Full time
• Hybrid

Experience Level

• 2 years Healthcare/Medical-Medical Secretary
• Preferred experience with insurance and health insurance

Education Level

• High School Diploma or equivalent (G.E.D.)

Salary/Compensations

• $26.65 - $40.87

Benefits

• Eligible for additional benefits consistent with the role.

About the Company

• HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
• As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation.
• HSS provides a supportive and inclusive environment.
• Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Equal Opportunity

• Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
• Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.