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About the Role

U.S. Bank is seeking a strategic and results-driven General Manager to lead the Edward Jones (EJ) cobrand card program. This role has full P&L accountability and is responsible for the end-to-end strategy, performance, and evolution of the business, working closely with the partner, Edward Jones. This role will lead the partner relationship, drive growth and long-term value while meeting enterprise return and risk expectations. This is a critical, high growth, high visibility program for U.S. Bank.

Responsibilities

Full Portfolio and P&L Ownership: Serve as General Manager accountable for the EJ cobrand card program, representing over 150 k clients and over $2B in sales, projected to continue to grow double digits.
Partner Management: Lead cobrand partner relationships and contracts, including owning senior relationships, driving joint execution of initiatives, and negotiating decisions that drive mutual upside.
Product Strategy & Modernization: Lead the design and execution of a next generation cobrand product suite and feature set, leveraging partner assets and programs, that addresses evolving customer needs and drives engagement in the partner context.
Customer Value & Experience: Develop compelling benefits and experiences leveraging partner assets that customers actively use and value across spending, borrowing, and redemption moments.
Customer Acquisition & Onboarding: Grow new customer acquisition through targeted marketing strategies, effective activation of cobrand partner channels, and streamlined onboarding experiences that convert prospects into loyal customers.
Digital-First Experience Design: Reimagine end-to-end customer interactions through a digital-first (mobile-led) lens, delivering seamless, intuitive, and data-informed experiences, seamlessly straddling US Bank and partner ecosystems, to strengthen customer engagement.
Sustainable Growth & Risk Management: Drive portfolio growth within defined return and hurdle rates through disciplined, risk-based pricing and decisioning integrated across the full customer lifecycle.
Servicing Excellence & Advocacy: Maintain a relentless focus on identifying and eliminating customer pain points, ensuring every servicing interaction is seamless, intuitive, efficient, and contributes to higher customer advocacy scores.

Requirements

Extensive senior leadership experience managing large scale financial products with P&L responsibility.
Proven track record of leading high-performing teams in a dynamic, fast-paced environment.
Demonstrated ability to lead cross functional teams across product, marketing, risk, technology, finance and operations.
Strong executive presence with the ability to champion change across the organization and influence senior management and leaders at all levels of the organization.
Strategic thinker with a bias for action and results.
Deep understanding of partner relationship management and co-branded credit card programs. Ability to negotiate mutually valuable outcomes with partners.
Expertise in navigating complex regulatory environments and ensuring compliance.
Ability to lead through ambiguity and drive innovation in product and service delivery.
Passion for customer experience and delivering best-in-class customer solutions.
Collaborative leadership style with a focus on mentorship and talent development.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Skills

P&L management
Partner relationship management
Co-branded credit card programs
Negotiation
Product strategy
Customer experience design
Digital-first experience design
Risk management
Servicing excellence
Talent development

Location

Primary location listed first

Work Type

Full-time

Experience Level

Senior leadership

Salary/Compensations

$157,230.00 - $192,170.00

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

About the Company

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.
A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.
Try new things, learn new skills and discover what you excel at—all from Day One.
At U.S. Bank, we’re committed to building meaningful relationships and delivering trusted solutions that help our customers and communities thrive.
This role offers the opportunity to shape the future of the payments business, working with collaborative, purpose-driven leaders across the organization.

Equal Opportunity

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.