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About the Role

The Inside Sales Representative will manage a portfolio of standard service and passive customer accounts through a remote and reactive engagement model. This role owns the complete sales cycle, from opportunity qualification and proposal coordination through negotiation, closing, and contract renewals, while maintaining strong commercial relationships with customers over time. This position is ideal for a sales professional who thrives in a high-volume account management setting and is motivated by delivering excellent customer service and achieving revenue retention and growth objectives.

Responsibilities

• Manage the full sales cycle for assigned customer accounts, including opportunity qualification, proposal development, negotiation, closing, and ongoing account management.
• Prepare proposals for standard service offerings and coordinate with Technical Representatives on opportunities requiring technical scoping or specialized expertise.
• Manage contract renewals and ensure timely renewal discussions to support revenue retention goals.
• Respond promptly to customer inquiries and commercial requests received through multiple channels, meeting established service-level expectations.
• Qualify new opportunities using structured sales and commercial methodologies.
• Maintain accurate and up-to-date records of all customer interactions, opportunities, and sales activities within the CRM system.
• Identify indicators of increased customer potential and recommend account reclassification or additional sales engagement where appropriate.
• Collaborate with technical, operations, and customer support teams to identify commercial opportunities arising from service interactions.
• Build and maintain strong customer relationships that support long-term satisfaction and business growth.
• Support sales initiatives and contribute to achieving team revenue and retention targets.

Requirements

• 2+ years of experience in inside sales, account management, customer success, or a related commercial role.
• Experience managing customer relationships through phone, email, and other digital engagement channels.
• Familiarity with CRM systems and disciplined sales activity tracking.
• Experience managing multiple customer accounts and priorities in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to build credibility and maintain professional customer relationships.
• Knowledge of sales qualification methodologies, negotiation techniques, and deal-closing processes.
• Customer-focused mindset with a strong commitment to achieving business objectives and delivering exceptional service.
• Strong organizational skills, attention to detail, and ability to manage a high volume of commercial activities while maintaining accuracy.
• Ability to work independently, prioritize effectively, and make sound decisions within established guidelines.
• Bachelor's degree or diploma in Engineering, Technical Studies, Business, or a related field.
• Experience working within TIC, technical, industrial, engineering, testing, inspection, certification, utilities, energy, or related environments.
• Comfort communicating with technical stakeholders and discussing technical service offerings and terminology.
• Experience supporting contract renewals, revenue retention initiatives, and account growth activities.
• Familiarity with structured sales processes and account portfolio management.

Skills

• CRM systems
• Microsoft Dynamics 365
• Sales qualification methodologies
• Negotiation techniques
• Deal-closing processes
• Organizational skills
• Attention to detail
• Independent work
• Prioritization
• Decision making

Location

• Toronto, ON

Work Type

• Full-time
• On-site

Experience Level

• 2+ years of experience

Education Level

• Bachelor's degree or diploma in Engineering, Technical Studies, Business, or a related field

Salary/Compensations

• $50,000.00 to $65,000.00 with bonus incentives

Benefits

• Competitive salary
• Bonus incentives
• Paid vacation
• Opportunities for Professional Development
• RRSP match
• Health coverage
• Dental coverage
• Vision coverage
• Flexible work schedule

About the Company

• Founded in 1995, QPS Evaluation Services Inc. is the world's largest Accredited Field Evaluation Agency and a leading independent third-party testing, certification, and field evaluation organization.
• Headquartered in Toronto, Ontario, we operate a state-of-the-art testing laboratory with engineering service offices across Canada, the USA, and Europe.
• As an accredited Nationally Recognized Testing Body (NRTL) and a division of Applus+ Laboratories, we pride ourselves on employing top-tier engineering and support staff with unparalleled expertise.
• Our unmatched customer service demonstrated through exceptional delivery times, cost efficiency, and a positive attitude, has attracted and retained thousands of satisfied customers.
• As we enter a growth phase, we are looking for talented individuals to join our engaged workforce.

Equal Opportunity

• QPS is an equal-opportunity employer.
• We are committed to providing an inclusive and accessible recruitment process.
• Accommodations are available upon request at any stage of the hiring process.
• We use no AI in our recruitment process.
• Artificial intelligence is not used to screen, assess, or select applicants for this role.