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About the Role

AWIN, a premier network of 23 luxury automobile dealerships and 3 collision centers in the Greater Toronto Area, is seeking a Business Development Coordinator for its Acura Downtown dealership, located at North York Kia. This role is crucial for managing incoming sales department calls, booking appointments, and providing administrative support.

Responsibilities

• Answer all incoming telephone calls within three rings.
• Respond to inbound/outbound emails, telephone calls, and internet prospects from sales department internet leads.
• Provide timely responses to customer requests.
• Maintain a friendly attitude at the first point of contact with any potential client/customer.
• Update records and enter customer information into the data management system.
• Create and filter customer retention lists and schedule sales appointments.
• Follow up on all sales appointments, including missed appointments.
• Communicate effectively and professionally with customers.
• Notify necessary departments when an appointment is scheduled.
• Meet or exceed monthly goals.
• Assist with other duties as assigned by the direct manager.

Requirements

• High school diploma or equivalent.
• Mandarin speaking is an asset.
• Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook.
• Excellent communication skills and customer service, including written and verbal skills to communicate with all Sales Consultants and Management.
• Previous experience in a customer service role.
• Ability to maintain filing systems and databases.
• Professional appearance and friendly disposition.
• Ability to work efficiently in a high-pressure environment.
• Experience using dealership-related software is preferred.

Skills

• Microsoft Office Suite (Excel, Word, Outlook)
• Customer Service
• Communication (Written and Verbal)
• Filing Systems
• Database Management
• Time Management
• Organizational Skills
• Interpersonal Skills
• Team Building
• Negotiation
• Mediation

Location

• Thornhill, Ontario
• Greater Toronto Area
• North York Kia

Work Type

• Full-time

Experience Level

• Previous customer service experience required.

Education Level

• High school diploma or equivalent.

Salary/Compensations

• $20 per hour plus commission/bonus.

Benefits

• Excellent Group Benefits package.
• Group RRSP Contribution program.
• Work/life balance.
• Training and support programs.
• Boot and tool allowance.
• Tuition reimbursement program.
• Corporate support.
• Mentorship and development.
• Unlimited career opportunities within the automotive group.

About the Company

• AWIN is a prestigious and well-respected automotive group with 23 luxury automobile dealerships and 3 state-of-the-art collision centers in the Greater Toronto Area.
• The company values its customers and employees and is invested in principles for success.
• AWIN values doing business with integrity and adheres to the highest ethical standards.

Equal Opportunity

• AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).