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About the Role

The Business Development Coordinator is responsible for answering all incoming service department phone calls efficiently and in a friendly manner. This position books service appointments, assists management with administrative tasks, oversees appointments, and consults with management regarding discrepancies. The role also ensures customer mobility, handles inquiries, and consults management for further information when needed.

Responsibilities

Answer all incoming telephone calls within three rings.
Respond to inbound/outbound emails, telephone calls, and internet prospects from the service department internet leads.
Provide timely responses to customer requests.
Maintain a friendly attitude at the first point of contact with any potential client/customer.
Update records and enter customer information into the data management system.
Create and filter customer retention lists and schedule sales appointments.
Follow up on all sales appointments, including missed appointments.
Communicate effectively and professionally with customers.
Notify necessary departments when an appointment is scheduled.
Meet or exceed monthly goals.
Assist with other duties as assigned by the direct manager.

Requirements

High school diploma or equivalent.
Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook.
Excellent communication skills and customer service, including written and verbal skills to communicate with all Sales Consultants and Management.
Previous experience in a customer service role.
Ability to maintain filing systems and databases.
Professional appearance and friendly disposition.
Ability to work efficiently in a high-pressure environment.
Experience using dealership-related software is preferred.

Skills

Microsoft Office
Excel
MS Word
Outlook
Communication skills
Customer service
Written communication
Verbal communication
Filing systems
Database management
Time management
Organizational skills
Interpersonal skills
Team building skills

Location

Thornhill, Ontario
Greater Toronto Area
North York Kia

Work Type

Full-time

Experience Level

Previous customer service experience required.

Education Level

High school diploma or equivalent.

Salary/Compensations

$20 per hour plus commission/bonus.

Benefits

Excellent Group Benefits package.
Group RRSP Contribution program.
Work/life balance.
Training and support programs.
Boot and tool allowance.
Tuition reimbursement program.
Corporate support.
Mentorship and development.
Unlimited careers opportunities within our automotive group.

About the Company

AWIN is a premier network of 23 luxury automobile dealerships and 3 state-of-the-art collision centers in the Greater Toronto Area.
The company values its customers and employees and is invested in principles for success.
AWIN values doing business with integrity and adheres to the highest ethical standards.

Equal Opportunity

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).
This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These tools do not make final decisions. All applicant information and results are reviewed by human employees before any selection decisions are made.