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Responsibilities

• Promotes the sale of Bank products and services to customers through the bank’s defined sales process to maximize banking relationships.
• Adheres to and promotes the Bank’s Core Values.
• Responds to customer and prospect requests regarding service, products, account information, and processing requests for various banking services.
• Processes account openings by collecting and verifying identification and information as required by CIP/CDD in accordance with BSA, ensuring customers receive and understand disclosures.
• Processes transactions including account closings and executes changes following established procedures, deterring fraud by validating identification and signatures, checking documentation validity, collecting pertinent pedigree information, and examining checks.
• Verifies accuracy of monetary transactions using basic math skills and a calculator.
• Processes various customer transactions using the Bank’s core operating system and cash dispenser or cash recycler.
• Balances daily by counting cash, adding checks, listing transaction totals, and ledger items, identifying and correcting transaction errors.
• Ensures regulatory compliance by applying bank policies and procedures when processing transactions.
• Performs scanning of checks and ensures proper bank endorsement for accurate credit and settlement in accordance with Regulation CC.
• Sells currency back to the vault as necessary to mitigate risk and comply with set cash limits.
• Submits referrals to designated areas through appropriate channels.
• Assists with training of new teller trainees by demonstrating and teaching transaction processing, observing and correcting trainees, and assisting them in preparing to open their own teller box.
• Performs clerical tasks assigned by Branch Management Team including filing, locating account records, scanning work, and updating account information on the core system.
• Adheres to current shred procedures to be compliant with Regulation P.
• Analyzes and rectifies customer concerns through satisfactory verbal and written communications by following established procedures.
• Performs follow-up phone calls to customers to ensure exceptional service and receipt of all pending items.
• Acquires comprehensive knowledge of the products and services offered by the bank to provide accurate and relevant information to customers.
• Process ATM and Debit MasterCards for customers through the core system, ensuring correct information for appropriate delivery methods and to mitigate risk.

Requirements

• Banking experience preferred or relevant experience equivalent to a year.
• Above average verbal and written communications skills.
• Basic math skills.
• Knowledge of Bank products and services.
• Proficient with the use of a Personal Computer.
• Basic knowledge of Microsoft Office.

Skills

• Verbal communication
• Written communication
• Basic math skills
• Personal Computer proficiency
• Microsoft Office proficiency

Experience Level

• 1 year equivalent experience

Education Level

• High School Diploma or equivalent
• Pursuit of certification in life insurance, lending, or business banking expected

Salary/Compensations

• $831-$1,011 per week