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About the Role

As a Digital Product Manager on the GenAI Enablement team, you will help make Amex systems, tools, knowledge, and data sources safely usable by approved AI platforms and agents. This role sits at the center of Amex’s agentic AI strategy, helping approved AI tools move from isolated assistants to enterprise-aware agents that can improve how colleagues research, analyze, decide, and execute work. You will define the product strategy, requirements, approval patterns, and launch paths for making enterprise context available to approved AI platforms and agents. You will work with Engineering, Architecture, Information Security, other control partners, platform teams, vendors, and business teams to decide which capabilities should be enabled, for which users, under which controls, and at what level of scale.

Responsibilities

Define the product strategy, requirements, approval patterns, and launch paths for making enterprise context available to approved AI platforms and agents.
Work with Engineering, Architecture, Information Security, other control partners, platform teams, vendors, and business teams to decide which capabilities should be enabled, for which users, under which controls, and at what level of scale.
Help make Amex systems, tools, knowledge, and data sources safely usable by approved AI platforms and agents.
Help approved AI tools move from isolated assistants to enterprise-aware agents that can improve how colleagues research, analyze, decide, and execute work.
Turn reusable operating patterns into more centralized product capabilities for governing, monitoring, and scaling how AI platforms connect to enterprise context.

Requirements

Must have experience working with Engineering, Architecture, Information Security, other control partners, platform teams, vendors, and business teams.
Must have experience defining product strategy, requirements, approval patterns, and launch paths.
Must have experience making enterprise context available to approved AI platforms and agents.
Must have experience with agentic AI strategy.
Must have experience with AI platforms and agents.
Must have experience with enterprise AI.
Must have experience with governed access to context.
Must have experience with clear controls for AI integrations.
Must have experience with AI capabilities, users, controls, and scale.
Must have experience with governing, monitoring, and scaling how AI platforms connect to enterprise context.

Skills

Product Management
GenAI
AI Strategy
Data Governance
AI Engineering
Generative AI
Automation
Product Engineering
Technology Research & Development
Experimentation
Emerging Capabilities
Engineering Support
Stakeholder Partnerships
Use Case Support
Council Reviews
Model Integration
Testing
Evaluation
Enterprise AI Strategy
AI Governance
AI Compliance
Risk Management
Product Strategy
Requirements Definition
Approval Patterns
Launch Paths
Enterprise Context
AI Platforms
AI Agents
Agentic AI
Information Security
Control Partners
Platform Teams
Vendor Management
Business Teams
Capability Enablement
User Enablement
Control Implementation
Scalability
Operating Patterns
Monitoring
AI Platform Integration

Work Type

Hybrid
Onsite
Virtual

Salary/Compensations

Competitive base salaries
Bonus incentives

Benefits

6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally.
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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