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About the Role

Account Management sits at the heart of the agency, and as an Account Director, you'll work collaboratively across every department while partnering with a range of client-side stakeholders. You'll independently lead some of our largest and most strategic client accounts, becoming a trusted advisor and primary point of contact. We're looking for a driven and commercially minded individual with a genuine passion for influencer and social media marketing who is ready to take the next step in their career. In this role, you'll lead a diverse portfolio of clients across sectors such as beauty, technology and FMCG, overseeing the end-to-end delivery of integrated influencer marketing campaigns. Alongside managing client relationships and campaign delivery, you'll play an important role in developing and mentoring junior team members, helping them build their skills and grow into well-rounded marketing professionals while contributing to the continued success of the wider team.

Responsibilities

Respond to client briefs, coordinating members of the accounts team to develop bold and effective creatives informed by competitive and consumer trends to help achieve clients’ campaign objectives.
Write clear and impactful proposals and craft persuasive pitches to bring to life our strategy, creatives, and recommendations.
Build rapport with clients to gain a thorough understanding of their business and objectives, translating this into a client briefing form and ensuring all requirements are reflected in influencer selection and throughout the content creation process.
Oversee multiple campaigns simultaneously, liaising with campaign teams constantly to stay up to date on progress and flagging concerns or potential issues with suggested solutions.
Share clear and thorough updates and reporting with clients regularly over email, phone calls and face-to-face meetings, providing recommendations and expertise at every stage of the campaign.
Present clearly and confidently to key stakeholders in pitches, kick-off meetings and post-campaign analysis meetings.
Participate in new business representing account management as part of the pitch team.
Continually ideate additional activity that Socially Powerful could propose to clients, based on a detailed knowledge of their business, objectives and upcoming focuses.
Build strong relationships with clients and harness entrepreneurial spirit to proactively unlock routes to grow accounts.
Act as a mentor and manager for junior team members, facilitating their learning and development, aiding their professional growth into well-rounded marketeers.

Requirements

5+ years of experience working either in-house at a brand or within an agency client servicing role, managing high-profile clients and complex campaigns.
A genuine passion for influencer marketing, social media and the evolving digital landscape.
Proven experience identifying growth opportunities, upselling ideas to clients, and confidently presenting strategic recommendations to stakeholders at all levels.
Exceptional organisational skills, with the ability to independently manage multiple campaigns and projects to a high standard in a fast-paced environment while maintaining strong attention to detail.
Calm and solutions-focused under pressure, with the ability to navigate challenges and resolve problems in a logical and efficient way.
Excellent communication and relationship-building skills, with the ability to tailor your approach and build trusted relationships with internal teams, clients and external stakeholders.
Experience collaborating with integrated agency teams and participating in wider agency meetings to deliver effective, joined-up campaigns.
Strong project management skills, with demonstrable experience prioritising and managing an evolving workload while meeting deadlines.
Proven experience leading sizeable client accounts, coordinating teams across Account Management, Planning and Strategy to deliver impactful campaigns.
Previous line management experience, with a track record of coaching, developing and supporting junior team members to grow their skills and confidence.

Skills

Influencer marketing
Social media marketing
Client servicing
Campaign delivery
Project management
Communication
Relationship building
Mentoring
Team development

Location

Hybrid

Work Type

Hybrid working with 3 office days required

Experience Level

5+ years of experience

Benefits

25 days paid annual leave per year
Free-to-use office gym
Pet-friendly office
Employee wellbeing/assistance programme
Annual company trip abroad (based on meeting revenue targets)
Summer & Christmas parties, plus regular team and company-wide socials
Company social football team
Cycle-to-work scheme
Annual learning & development budget
Professional development and growth opportunities
Opportunity to work in a dynamic and growing agency

About the Company

Socially Powerful is a global social media marketing agency offering bespoke, end-to-end services to our clients.
Our rapidly growing team of creatives, strategists, designers, editors and account managers work together to create impactful content for our list of global brands, covering FMCG, fashion, beauty, and tech.