Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Client Care Coordinator is responsible for providing an exceptional client experience and hospitality, ensuring excellence in front desk operations, clinical workflow, and service to support therapists and clients.

Responsibilities

• Promote the clinic culture
• Embody Axis core values and standards to help deliver the Axis Experience to all clients
• Support therapists in their day-to-day needs to ensure smooth workflows
• Maintain facility standards and ensure utmost compliance with the Axis policies and safety standards
• Constantly monitor and manage the therapists schedule to optimize the day via initial bookings, waitlist management and call-backs
• Manage client bookings and arrival times
• Ensure initial, canceled, no showed, and wait-listed clients are contacted as necessary
• Accurately and precisely capture referral notes for new clients
• Ensure all billing, invoicing and claims are submitted and filed accurately
• Ensure clinic organization and cleanliness is consistently monitored and up to clinic standards
• Work with the LC to follow up on any outstanding payments as necessary
• Respond to all medical request inquiries received at the clinic
• Complete all cash reconciliation and reporting processes at end of day/end of month
• Ensure excellent communication with all CCs, therapists and leadership to ensure smooth operations
• Work with LC to assist with any tasks, business initiatives and documentation as needed

Requirements

• 1+ years experience in customer service and/or hospitality
• Able to work a minimum of 2 shifts per week (equivalent to ~10 hours per week)
• Able to work independently with minimal supervision as well as within a team
• Prioritize your mental and physical health so you can come in everyday as the best version of yourself
• Care about your workspace, ensuring your space is clean and presentable

Skills

• Strong attention to detail
• Passionate by nature, wanting to help your team grow as a whole
• Passionate about the industry we are in, the work we do, and you understand the value we offer, allowing you to effectively communicate these values to our clients
• Innate drive to work hard, take initiative, and hustle
• Come in everyday with your professional cap on, and as your authentic self
• Passionate about ensuring top quality client interactions and experiences are delivered day in and day out
• Strong sales, communication and customer service skills
• Open-minded and adaptable to new workflows and business initiatives

Location

• Greater Toronto Area

Work Type

• On-Site
• Part-Time

Experience Level

• 1+ years

Salary/Compensations

• Hourly Wage of $19-21

Benefits

• On-Site Gym
• Casual Work Attire
• Bonus Incentives for Staff Referrals
• Staff Discounted Treatment Sessions
• Growth and Leadership Opportunities
• Mental Health Benefits via Inkblot Therapy
• The Best Culture/Work Environment in the Industry
• Quarterly Staff Socials (Yacht Parties, BBQs, Formal Xmas Gala/Awards, etc.)
• Discounted Rates with Partnered Vendors (SPOT Pet Insurance, Goodlife, Empire Custom Tailored Suits, etc.)

About the Company

• At Axis Therapy & Performance, we're not just a clinic, we're a community dedicated to redefining excellence in physical and manual therapy.
• Established in 2018, our clinics in the Greater Toronto Area embody a vibrant culture of hard work and dedication to providing exceptional care.
• We're committed to continuous learning and offer opportunities for professional growth.
• Our Values: Determination, Collaboration, Outcome-Obsession