Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Support the Events managers in proposing, contracting, and detailing events across all segments, ensuring memorable and beautifully executed events from start to finish.

Responsibilities

• Receive, communicate, and input inquiries.
• Maintain departmental systems.
• Detail meeting spaces, food & beverage, and special concessions.
• Assist with administration of the department.
• Receive initial inquiries, provide preliminary information, and qualify leads.
• Communicate with clients throughout the planning process after contract signing to organize details.
• Compile Banquet Event Orders and other documents accurately.
• Generate daily, weekly, and monthly reports.
• Assist with preparing sales proposals and contracts.
• Communicate with clients on behalf of Sales Managers.
• Review event details including contracted room hire, food & beverage minimum spend, menu selection/guest count due date, special concessions, and attrition clauses.
• Validate event details with clients via turnover letter.
• Monitor and enforce program deadline dates.
• Process signed contracts, ensuring deposits and relevant charges are posted correctly.
• Update all systems to reflect confirmed bookings.
• Produce and send receipts and invoices to clients for deposits and final billing.
• Distribute Banquet Event Orders (BEOs) for groups and affiliates 6-12 days prior to events.
• Participate in site visits.
• Plan meetings for upcoming events.
• Assist managers in scheduling appointments.
• Coordinate rentals and specialty items for events as required.

Requirements

• 2+ years of experience in customer service, ideally in a luxury hotel environment.
• Proven success in managing an outstanding product and guest experiences.
• Ability to research, read, review, enter and retrieve information from computer and hard copies.
• Speak, read, write and understand the primary language(s) used in the workplace.
• Ability to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Perform work, and be present, on Hotel premises to ensure satisfaction of clients considering an event and those already booked.

Skills

• Exceptional interpersonal skills for positive and effective communication with a diverse population including complaint resolution.
• Excellent verbal and written communication skills.
• Extremely organized and efficient in planning, prioritizing and executing a complex workload.
• Flexible to adapt to changing business needs and/or ad hoc projects.
• Adept at multi-tasking and managing multiple priorities in a fast-paced environment.
• Proficient in all Microsoft Office applications, Opera and Delphi.
• Prolonged standing, walking and bending in addition to sitting in front of a computer.
• Regular communications in person, writing and by telephone.

Location

• Crosby Street Hotel

Work Type

• Exempt

Education Level

• BA/BS degree in hospitality, business, or a related field, or a career path of internal growth in hospitality.

Salary/Compensations

• Competitive salary

Benefits

• Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days.
• Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members.
• Complimentary meals on shift.
• Free uniform dry cleaning service.
• Commuter transit benefits available Day 1.
• Ongoing training and professional development, including annual education reimbursement program up to $3,000.
• Social events throughout the year, including holiday parties, team member appreciation events, and more.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• Departmental and company-wide incentive programs.

About the Company

• Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service.
• Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.
• Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.
• World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

Equal Opportunity

• Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace.
• Please let us know if you need adjustments during the recruitment process.