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About the Role
The Product Platform Tools team builds and operates Cloudflare's internal support and admin platform, which serves as the foundation for customer-facing and operational teams. As a Systems Engineer, you will design and build the backend services, infrastructure, APIs, and integrations that power this platform at an enterprise scale. You will collaborate closely with engineering teams and non-engineering stakeholders such as Support, Legal, and Security.
Responsibilities
- Design, implement, and operate backend services, infrastructure, APIs, and integrations for the internal support and admin platform.
- Partner with engineering teams to onboard their support and admin applications onto the platform.
- Work with non-engineering stakeholders to understand operational needs and translate them into platform capabilities.
- Own and improve the platform's security and authorization posture, ensuring compliance with access control policies and governance requirements.
- Quickly learn unfamiliar and legacy codebases, build context across Cloudflare systems, and make improvements to reduce operational toil and enhance platform reliability.
- Participate in on-call rotations, respond to production incidents, and conduct post-incident reviews.
- Contribute to platform observability, developer experience, and engineering standards.
Requirements
- 5+ years of professional experience building and operating production backend services at enterprise or large-scale organizations.
- Demonstrated experience in platform engineering, internal tooling, or support/admin systems.
- Direct experience supporting non-technical end users or customer-facing teams.
- Strong understanding of authorization and authentication systems (e.g., OAuth 2.0, OIDC, JWT, OPA/Rego, role-based access control).
- Security-first approach to system design.
- Proven scalability mindset — experience designing and operating systems for a large, diverse set of internal consumers.
- Ability to work across organizational boundaries and engage with diverse stakeholders.
- Comfortable working in unfamiliar and legacy codebases, able to ramp quickly and contribute independently.
- Strong written and verbal communication skills.
- Advanced, hands-on experience with Kubernetes and Docker in production environments.
- Strong database experience, including schema design, query optimization, and operating databases in high-availability production environments.
Skills
- Go
- TypeScript
- Platform engineering
- Internal tooling
- Support/admin systems
- Authorization and authentication systems
- Kubernetes
- Docker
- Database experience
- Observability tooling
- Terraform
- GitLab CI/CD
- Temporal workflows
Location
- San Francisco, CA
Work Type
- Onsite
Experience Level
- 5+ years of professional experience
About the Company
- Cloudflare is on a mission to help build a better Internet.
- The company runs one of the world’s largest networks, powering millions of websites and Internet properties.
- Cloudflare protects and accelerates online applications without requiring hardware changes, software installation, or code modifications.
- The network gets smarter with every request, improving performance and reducing attacks.
- Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
- Cloudflare values builders who identify and solve problems with AI-native curiosity.
- The culture emphasizes iteration, leveraging AI for faster shipping, and sharing improvements across the team.
- Cloudflare is not just an ambitious technology company, but one with a soul, committed to protecting the free and open Internet.
- Initiatives include Project Galileo (equipping journalism and civil society organizations with tools to defend against attacks), the Athenian Project (providing protection and reliability for state and local governments), and 1.1.1.1 (a faster, more secure, and privacy-centric public DNS resolver).
Equal Opportunity
- Cloudflare is proud to be an equal opportunity employer.
- We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
- All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
- We are an AA/Veterans/Disabled Employer.
- Cloudflare provides reasonable accommodations to qualified individuals with disabilities.
- If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.