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About the Role

The Senior Product & Strategy Manager, Fee-Based Products will own the strategy, performance, and evolution of Money Mart's fee-based product portfolio, including cheque cashing, money transfers, and foreign exchange. This role is ideal for a highly analytical and strategic thinker with a background in management consulting, corporate strategy, product strategy, or product management. The role has two primary mandates: maximizing the performance of the existing portfolio and defining the future of Money Mart's fee-based products in partnership with the Innovation team.

Responsibilities

• Develop and execute the product strategy for Money Mart's fee-based product portfolio, including cheque cashing, money transfers, and foreign exchange.
• Balance short-term commercial performance with long-term strategic transformation initiatives.
• Identify opportunities to increase revenue and profitability through pricing optimization, product enhancements, customer journey improvements, operational efficiencies, and new distribution channels.
• Partner closely with Marketing to improve customer acquisition, conversion, retention, and lifetime value through optimized campaigns, offers, messaging, and customer experiences.
• Analyze customer behaviour, product performance, market trends, and competitive activity to uncover actionable insights and recommend data-driven improvements.
• Evaluate and prioritize new product features, strategic partnerships, vendor relationships, and fintech capabilities that strengthen the customer value proposition and accelerate growth.
• Lead the development of business cases, financial models, and strategic recommendations to support investment decisions and new product initiatives.
• Define product requirements and collaborate with Technology, Digital, Operations, and Retail teams to deliver product enhancements and new capabilities.
• Develop the long-term roadmap for modernizing the fee-based product portfolio, including opportunities to digitize traditionally retail-based services and create seamless omnichannel customer experiences.
• Monitor key performance indicators, customer feedback, and financial results to identify opportunities for growth, profitability, customer satisfaction, and operational improvements.
• Present strategic recommendations, product performance updates, and investment proposals to senior leadership.
• Stay informed on emerging technologies, customer trends, payments innovation, and the competitive landscape to ensure Money Mart remains competitive in a rapidly evolving financial services market.

Requirements

• Highly analytical with exceptional problem-solving abilities.
• Strategic thinker who connects customer needs with commercial outcomes.
• Strong business acumen and ability to evaluate growth opportunities.
• Excellent communication, storytelling, and executive presentation skills.
• Demonstrated ability to leverage data to influence business decisions.
• Curious, entrepreneurial, and comfortable challenging the status quo.
• Skilled at influencing cross-functional stakeholders without direct authority.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Demonstrated experience leveraging AI tools to accelerate market research, competitive analysis, customer insights, business case development, and strategic decision-making.

Skills

• Product Strategy
• Product Management
• Management Consulting
• Corporate Strategy
• Data Analysis
• Financial Analysis
• Business Case Development
• Pricing Optimization
• Customer Experience Enhancement
• Partnership Evaluation
• Fintech
• Payments Innovation
• AI Tools

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Senior
• 3 to 5 years

Education Level

• Bachelor's degree in business, Commerce, Economics, Engineering, or a related discipline.

Benefits

• Discretionary annual bonus based on individual performance and company success.
• Health and dental plans with 100% of the premiums covered.
• Employee Assistance Program.
• Retirement savings options.
• Reimbursement for tuition assistance and professional development.
• Discounts through Perkopolis.
• Rewards and recognition programs.

About the Company

• Momentum Financial Services Group helps people move forward by reimagining how money works for those who need it most.
• With more than 40 years of experience, MFSG is the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.
• MFSG powers products, technology, and operations that connect over a million customers a year to the money they need, when they need it.
• At MFSG, teams collaborate to create solutions that remove barriers and give people access to money they might not get anywhere else.
• MFSG is committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology.
• MFSG takes a proactive approach to ensuring that any AI or data-driven systems used are safe, fair, and accountable.
• MFSG prioritizes strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals.
• MFSG focuses on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.
• Joining MFSG means contributing to a future-focused organization that values both innovation and integrity.

Equal Opportunity

• MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process.
• If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process.
• If accommodation is required, MFSG will work with you to determine how to meet your needs.