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About the Role

As a Customer Success Engineer (CSE), you will provide technical advice, conduct product demonstrations, offer system configuration guidance, and deliver administrator training. You will collaborate with Customer Success Managers (CSMs) to address customer inquiries regarding existing products and services, leveraging your in-depth knowledge of Dialpad's offerings to communicate effectively with non-technical clients.

Responsibilities

Provide product and feature demonstrations, including integrations from the Dialpad App Marketplace.
Deliver proactive technical audits of customer Dialpad platforms, identifying configuration gaps and recommending improvements.
Assist enablement partners with product education programs to enhance the technical understanding of CS partners.
Partner with the CSM team throughout the Customer Experience lifecycle.

Requirements

Possess an in-depth knowledge of Dialpad's products and services.
Ability to relate technical knowledge in an understandable way to non-technical customers.
Ability to complete the Sales Engineering Demo Certification.
3+ years of experience in a UCaaS or CCaaS environment.

Skills

Technical curiosity
Excitement about delivering technology solutions that improve work
Knowledge of UCaaS and CCaaS solutions

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

3+ years of experience in a UCaaS or CCaaS environment

Benefits

Competitive salary
Comprehensive benefits
Real opportunities for growth
Cutting-edge AI tools
Robust training program

About the Company

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad.
Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day.
We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters.
We look for people who are intensely curious and hold themselves to a high bar.
Our ambition is significant, and achieving it requires a team that operates at the highest level.
We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Work at the center of the AI transformation in business communications.
Build and ship agentic AI products that are redefining how companies operate.
Join a team where AI amplifies every employee’s impact.
We believe in investing in our people.
We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.
Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Equal Opportunity

Dialpad is an equal-opportunity employer.
We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.