Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Sr. Customer Success Manager role.
Rezi rewrites your resume against Klaviyo's job description. Free.
Tailor your resume to this Sr. Customer Success Manager role.
Rezi rewrites your resume against Klaviyo's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Sr. Customer Success Manager posting at Klaviyo — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Sr. Customer Success Manager posting at Klaviyo — free, in seconds.
About the Role
Customer Success Managers (CSMs) at Klaviyo are critical to our success and the success of our customers. Our mission is to deliver exceptional assistance with the highest quality in product knowledge and communication skills, consistently exceeding customer expectations. We seek CSMs passionate about providing the best experience to customers scaling their businesses with Klaviyo. This role is ideal for individuals with a passion for customer success, strong technical skills, and a background in email marketing or strategic marketing solutions, who excel at creative problem-solving.
Responsibilities
- Be passionate about customer success and establish yourself as a trusted advisor for approximately 40 customers.
- Develop tailored success plans to drive adoption of the Klaviyo platform and ensure customers achieve their goals.
- Identify and recommend additional Klaviyo products to help increase customer revenue.
- Proactively review customer performance, address open issues, and ensure consistent messaging and appropriate escalation.
- Work cross-functionally with Onboarding, Customer Growth, and internal teams to achieve customer goals and create a great customer experience.
- Set priorities and establish plans to resolve open issues in a timely manner.
- Provide customers with both strategic guidance and tactical support.
- Communicate thoughtfully to answer questions for technical and non-technical users, supporting a wide range of technologies.
- Contribute feedback to Product on product improvements to enhance customer engagement.
- Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Requirements
- 5+ years of customer success experience with a track record of building and nurturing relationships with multiple stakeholders on an account.
- Experience explaining how to reach key goals using software with end users.
- A track record for creative problem solving for customers and end users.
- Experience in marketing or advising customers on marketing strategy.
- Comfortable discussing account renewals, upgrades, and cancellations.
- Thrives in a collaborative environment.
- Excellent organizational and project management skills.
- Excellent communication skills via phone, video conference, and email.
- Curious and eager to learn.
- Able to adapt in a quickly changing environment.
- Experience with Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint.
- Track record managing customer relationships through Salesforce or similar CRMs.
- Experience using email marketing platforms and E-Commerce platforms is a plus.
- Experience experimenting with AI in work or personal projects and eagerness to learn AI tools and workflows.
- AI fluency includes responsible use of AI (privacy, security, bias awareness, and human-in-the-loop).
Skills
- Customer Success
- Technical Skills
- Email Marketing
- Strategic Marketing
- Creative Problem Solving
- Relationship Building
- Project Management
- Communication
- Adaptability
- Microsoft Office Suite
- G-Suite
- Google Sheets
- PowerPoint
- Salesforce (or similar CRM)
- Email Marketing Platforms
- E-Commerce Platforms
- AI Tools
Location
- US Locations
Work Type
- Full-time
- Hybrid
Experience Level
- 5+ years of customer success experience
Salary/Compensations
- $94,000—$141,000 USD
Benefits
- Participation in the company’s annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
- Comprehensive range of health, welfare, and wellbeing benefits
About the Company
- Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable.
- We see limitless potential for our technology to nurture personalized experiences in ecommerce and beyond.
- We are looking for ambitious and collaborative teammates who stay focused on delighting our customers.
- We offer a welcoming environment where you can do the best work of your career, be welcomed as your whole self from day one, and be supported with generous benefits.
Equal Opportunity
- Klaviyo is committed to a policy of equal opportunity and non-discrimination.
- We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.