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About the Role

This is an end-to-end client delivery role responsible for winning work, managing client relationships, quoting jobs, booking engineers, managing projects, and ensuring payment. It is a commercially focused position blending sales, account management, quoting, and operational coordination, measured by revenue growth, quote conversion, project delivery quality, and cash collection.

Responsibilities

• Identify and win new clients through outbound engagement, referrals, and networking
• Convert inbound leads into retained accounts with ongoing project pipelines
• Build and maintain strong relationships to increase repeat business
• Track and report on client revenue performance
• Attend site visits or coordinate engineer attendance for quote scoping
• Write and issue clear, itemised, step-by-step quotes using CRM system
• Liaise with suppliers and subcontractors to ensure cost competitiveness
• Follow up on outstanding quotes to improve conversion rates
• Schedule jobs in the CRM ensuring correct trade, geography, and availability
• Issue clear work orders to engineers or supply chain with all necessary info
• Coordinate materials, access arrangements, and client communications
• Monitor progress, track status, and ensure jobs are completed to a high standard
• Act as single point of contact for the client throughout the job lifecycle
• Conduct quality checks (photos, feedback, completion verification)
• Resolve issues proactively and escalate where necessary
• Provide job summaries and updates to clients as required
• Ensure jobs are invoiced within 24 hours of completion
• Chase client payments and resolve billing queries
• Track project profitability and payment cycles
• Hit weekly and monthly KPIs: revenue, jobs booked, quote turnaround, and collections
• Participate in daily stand-ups and report performance metrics
• Continuously seek ways to improve speed, accuracy, and customer experience

Requirements

• 2+ years of experience in property maintenance and refurbishment
• Experience working with CRM tools and job tracking systems
• Proficiency with Microsoft Office tools
• Experience working to KPI-driven targets, participating in daily stand-ups, and contributing to continuous process improvement
• Experience coordinating with clients, engineers, suppliers, and subcontractors
• Eligibility to work in the UK

Experience Level

• 2+ years

Education Level

• Degree in any field is a plus

Salary/Compensations

• Competitive base salary with uncapped bonus scheme

Benefits

• Profit-Sharing scheme
• 20 Days Annual Leave + Bank Holidays
• Private gym access
• Career progression (UK & Dubai)
• Company events & incentives
• Pension scheme

About the Company

• High-Performance, collaborative culture