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About the Role

As part of the Americold team and broader Tech24 network, the customer service representative is the first point of contact for our customers and a critical part of our service operations team. This role supports technicians, dispatch, and leadership by coordinating service requests, communicating with customers, and ensuring work orders are processed accurately and efficiently. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. You will play a key role in delivering exceptional customer service experience while helping keep field operations running smoothly.

Responsibilities

Handle a high volume of inbound customer calls and respond to service inquiries professionally and timely.
Take and understand all relevant technical information required to create a service call.
Update and manage service work orders in the system to ensure data accuracy.
Develop a working relationship with customers and know the key accounts and contacts.
Schedule and coordinate service calls with customers, technicians, and dispatch.
Communicate appointment confirmations, updates, and follow-ups with customers.
Support technicians and internal teams with administrative tasks as needed.
Provide solution-oriented customer service while maintaining professionalism and urgency.

Requirements

3+ years of customer service/dispatch in the service industry is a must.
Strong communication skills, both verbal and written.
Excellent organizational and multitasking abilities.
Ability to prioritize in a fast-paced environment.
Comfortable working with service software, Microsoft Office, and data entry systems.
Team-oriented mindset with a proactive, problem-solving attitude.

Location

Farmingdale, New York

Salary/Compensations

$25-$30/hr

Benefits

Weekly Pay
Company computer and equipment provided
Generous paid time off
Paid holidays
Your birthday off
Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
Company-paid long-term disability and basic life insurance at no cost
401(k) with company match and immediate vesting
Employee Assistance Program (EAP) - free, confidential counseling and support, including financial and legal resources

About the Company

Americold Refrigeration Consultants, operating as a Tech24 Company, is a leading provider of commercial and industrial refrigeration service across all five boroughs of New York City, Long Island, New Jersey, and the Washington, DC metro area.
The team specializes exclusively in refrigeration systems, supporting critical environments where temperature control is essential to operations.
Americold has built its reputation on technical expertise, rapid response, and dependable service in high-demand markets.
Their technicians are experienced in diagnosing, maintaining, and repairing complex refrigeration systems, ensuring reliability, compliance, and operational continuity for their customers.

Equal Opportunity

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.