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About the Role

Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships, contribute to shop excellence in sales and operations, and consistently surpass daily sales goals while creating a fun and inclusive team environment. The role emphasizes understanding customer needs, offering personalized recommendations, and making a positive impact through product sales.

Responsibilities

Exceed sales goals by utilizing StoreForce dashboard results and seeking feedback.
Take ownership of sales results and actively work to grow contribution to store sales.
Deliver a world-class customer experience by connecting with customers, identifying needs, and demonstrating product benefits.
Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Articulate brand values in-store and through community engagement, hosting store parties and initiatives.
Expand product knowledge through ongoing learning and research.
Stay up-to-date on products, ingredients, and benefits to make informed recommendations.
Utilize Lush resources to develop effective sales techniques and product knowledge.
Encourage open communication and actively listen to team members' perspectives on diversity, equity, inclusion, and belonging (DEIB).
Foster a sense of belonging by promoting teamwork, collaboration, and valuing employee contributions.
Be punctual, reliable, and present at work.
Actively participate in teamwork, prioritize wellbeing, and stay updated on company news.
Maintain a clean, organized, and visually appealing store.
Adjust product displays based on sales to improve customer experience.
Ensure practice of company standards for opening/closing, product integrity, respectful workplace, and health/safety.

Requirements

Excellent customer service skills
Flexibility to adapt to changing situations and priorities in a fast-paced environment
Knowledge and passion for skincare, natural beauty, and ethical business
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Candidates under 18 will be employed through the Lush Youth Employment Program, in line with local regulations.

Skills

Product knowledge
Brand knowledge
Customer consultations
Product demonstrations
Team relationships
Sales
Operations
Sales goal achievement
Customer service
Active listening
Open-ended questioning
Product recommendation
Brand value articulation
Community engagement
Sales techniques
Performance assessment
Feedback seeking
Open communication
Teamwork
Collaboration
Problem-solving
Assisting with in-store parties and events
Cross-cultural collaboration
DEIB or social justice training

Location

Westchester

Work Type

Casual
Part-time

Experience Level

Entry Level

Salary/Compensations

$18—$18 USD

About the Company

Lush Handmade Cosmetics YouTube
Lush Handmade Cosmetics LinkedIn
Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island.
As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.