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About the Role
Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships, contribute to shop excellence in sales and operations, and consistently surpass daily sales goals while creating a fun and inclusive team environment.
Responsibilities
- Drive sales by exceeding goals and contributing to overall store sales.
- Deliver world-class customer experiences by connecting with customers, identifying needs, and demonstrating product benefits.
- Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Expand product knowledge and stay up-to-date on products, ingredients, and benefits to make informed recommendations.
- Utilize Lush resources to develop sales techniques and product knowledge to improve performance and support team growth.
- Encourage open communication and actively listen to team members' perspectives on diversity, equity, inclusion, and belonging (DEIB).
- Foster a sense of belonging by promoting teamwork, collaboration, and recognizing unique employee contributions.
- Be punctual, reliable, and present at work, participating in teamwork and prioritizing wellbeing.
- Maintain a clean, organized, and visually appealing store to enhance customer experience and drive sales.
- Make real-time adjustments to product displays based on sales to improve customer experience.
- Ensure practice of company standards for opening/closing, product integrity, respectful workplace, and health/safety.
Requirements
- Excellent customer service skills
- Flexibility to adapt to changing situations and priorities in a fast-paced environment
- Knowledge and passion for skincare, natural beauty, and ethical business
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
- Candidates under 18 will be employed through the Lush Youth Employment Program, in line with local regulations.
- Experience with consultation-based customer service models
- Strong problem-solving skills
- Experience working in a team environment
- Experience working in skincare or cosmetics
- Experience in cross-cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French, or other languages
Skills
- Product knowledge
- Brand knowledge
- Customer consultation
- Product demonstration
- Team relationship building
- Sales
- Operations
- Sales goal achievement
- Customer engagement
- Active listening
- Open-ended questioning
- Product recommendation
- Brand value articulation
- Community engagement
- Store party hosting
- Product education
- Sales technique development
- Performance assessment
- Feedback seeking
- Open communication
- Teamwork
- Collaboration
- Time management
- Visual merchandising
- Inventory management
- Policy adherence
- Health and safety compliance
Location
- Westchester
Work Type
- Casual
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- $18—$18 USD
About the Company
- Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island.
- As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
- Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
- We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.