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About the Role
Modo Energy is seeking an entrepreneurial Account Manager with start-up and/or SaaS experience to act as a trusted advisor to clients, translating their business needs into impactful outcomes through our platform. This role is critical in bridging the gap between our software development teams and end users, focusing on customer success within the energy industry.
Responsibilities
- Build and maintain strong client relationships, identifying upsell and cross-sell opportunities to drive account growth.
- Serve as the primary point of contact for a client portfolio, focusing on account growth, retention, and revenue targets.
- Guide customers in using Modo Energy’s software suite to construct long-term power market scenarios and interpret results.
- Collaborate with team leadership to coordinate resources and support strategic initiatives.
- Gather and communicate client feedback to the product team to contribute to the product roadmap.
- Oversee the integration of Modo Energy’s software suite into client operations, ensuring smooth adoption and monitoring account health.
- Monitor, track, and report on software account health, proactively resolving incidents.
- Implement initiatives to promote Modo Energy’s software community and foster client engagement.
Requirements
- 4+ years of experience in customer success, account management, or sales, ideally within a SaaS, energy, or tech environment.
- Experience in roles with revenue targets or involvement in driving account growth.
- Deep interest and knowledge of SaaS products.
- Excellent communication skills, capable of explaining complex topics to both technical and non-technical audiences.
- Strong process management skills, with experience in leading and delivering time-critical projects.
- Confident stakeholder management abilities, able to collaborate cross-functionally.
- Self-starter with a creative problem-solving approach.
- Proven ability to analyze, interpret, and derive insights from complex quantitative data.
Skills
- SaaS
- Customer Success
- Account Management
- Sales
- Energy Markets
- Power Markets
- CRM platforms
- Customer success platforms
Location
- New York
Work Type
- Hybrid
- In-person
Experience Level
- 4+ years
Salary/Compensations
- $150k per year plus 30% variable
Benefits
- 25 days annual leave
- Medical benefits
- Dental benefits
- Vision benefits
- 401k with optional matching contribution
- Equity for every employee
About the Company
- Modo Energy is the data platform at the centre of the energy transition, building benchmarking, forecasting, and valuation tools for energy investors, developers, and operators.
- Founded in 2019, the company has 80+ employees across London, New York, Sydney, and Madrid, has raised $30M in Series B funding, and is AI-native.
- This is a chance to join a category-defining company scaling globally.
Equal Opportunity
- Modo Energy is an equal opportunity employer. Employment decisions are made on the basis of qualifications, merit and business need.
- We do not discriminate against age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status or any other characteristic protected by federal, state, or local law.
- Assistance or reasonable accommodation during the application or interview process is available via email at careers@modoenergy.com.