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About the Role

Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

Responsibilities

• Demonstrate agency core values in day-to-day activities.
• Ensure criteria for a high performing team member and values supporting trust, interdependencies, and teamwork are role modeled.
• Maintain a neat and organized workspace.
• Travel between sites to provide coverage for other support staff.
• Greet and check clients in upon arrival for appointments.
• Process intakes, scheduling, auditing, upload documents into client health records, process patient letters, and file.
• Answer and direct calls to the appropriate person.
• Perform daily insurance verification of 3rd party payers, Medicaid, and complete financial reviews.
• Collect, reconcile, and post all client payments.
• Send and receive incoming and outgoing mail and faxes.
• Respond to a high volume of email requests in a timely manner.
• Attend meetings onsite and offsite as assigned.
• Perform other duties as assigned.

Requirements

• Possess a valid driver's license with an acceptable driving record.
• Have reliable transportation.
• Flexible availability and willingness to work nights and weekends.

Skills

• Ability to navigate computer programs, including Microsoft Office, internet search engines, and agency’s Electronic Health Record system.
• Excellent customer service skills with clients and colleagues.
• Excellent computer skills and use of office machines.
• Strong communication skills, both verbal and written.
• Meticulous attention to detail.
• Excellent time management and organizational skills.
• Ability to multitask in a fast-paced work environment.

Location

• 31 E Main Street, Rochester

Work Type

• Full-Time
• Onsite

Experience Level

• One year work experience in a related field preferable.

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $17.00/hr - $19.00/hr

About the Company

• Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.