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About the Role

The Austin Branch Manager for Toyota Lift of South Texas is responsible for overseeing daily branch operations, ensuring exceptional customer service, achieving sales targets, and maintaining operational efficiency. This role involves supervising staff, developing business strategies, and ensuring compliance with company standards and regulations. The company offers a vast range of material handling products, including automation systems, motive power solutions, dock/door equipment, and sweepers/scrubbers.

Responsibilities

• Oversee all branch operations, including sales, service, parts, and administrative tasks.
• Ensure the branch meets its financial and operational targets.
• Manage budgets, forecasts, and financial performance.
• Maintain the dealership’s facilities and equipment to Toyota’s standards.
• Develop and implement sales strategies to attract new customers and retain existing ones.
• Identify new business opportunities and local market trends.
• Monitor sales performance and set targets for the sales team.
• Promote and sell Toyota & Power Allied products and services, including automation systems, motive power solutions, dock/door equipment, and sweepers/scrubbers.
• Ensure high levels of customer satisfaction by providing exceptional service.
• Handle customer complaints and resolve issues promptly.
• Implement customer feedback to improve service quality.
• Build and maintain strong customer relationships.
• Recruit, train, and supervise branch staff, including salespeople, service advisors, and technicians.
• Conduct performance reviews and provide coaching and development opportunities.
• Create a positive and productive work environment.
• Coordinate and manage the schedules and workloads of service technicians.
• Ensure technicians are properly trained on material handling equipment and service procedures.
• Monitor the quality of work performed by technicians to ensure it meets Toyota Lift of South Texas standards.
• Implement safety protocols and ensure compliance with health and safety regulations.
• Facilitate ongoing training and professional development for technicians.
• Ensure the branch adheres to all Toyota Lift of South Texas policies, procedures, and regulations.
• Monitor and manage risks associated with branch operations.
• Maintain accurate records and documentation.
• Plan and execute local marketing and promotional activities.
• Collaborate with the marketing department to implement Toyota Lift of South Texas branded campaigns.
• Track and analyze the effectiveness of marketing initiatives.
• Prepare and submit regular reports on branch performance, sales, and operational metrics to the regional manager.
• Provide insights and recommendations based on data analysis.
• Represent the branch in the local community and build relationships with key stakeholders.
• Participate in community events and initiatives to enhance the branches of Toyota Lift of South Texas.

Requirements

• Proven experience in a managerial role within the material handling or related industry.
• Experience in sales, customer service, operations management, and technician management.

Skills

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in financial management and budgeting.
• Ability to develop and implement effective business strategies.
• Knowledge of compliance and regulatory requirements.
• Analytical and problem-solving skills.
• Technical knowledge of material handling, automation, motive power, dock/door equipment, and sweepers/scrubbers is preferred.
• Effective presentation skills for conveying information to staff, customers, and stakeholders.
• High level of integrity and professionalism.
• Customer-oriented mindset.
• Ability to work under pressure and meet deadlines.
• Flexibility and adaptability to changing business needs.

Location

• Austin

Work Type

• Full-time
• Office environment
• Occasional travel

Experience Level

• Managerial role

Education Level

• Bachelor's degree preferred in Business Administration, Management, or a related field.
• 5+ years minimum of industry experience or equivalent experience in lieu of degree.

About the Company

• Toyota Lift of South Texas offers a vast range of material handling products, including automation systems, motive power solutions, dock/door equipment, and sweepers/scrubbers.

Equal Opportunity

• Doggett is an Equal Employment Opportunity Employer