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About the Role

As Assistant Boutique Manager, your role will be to elevate events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence.

Responsibilities

Deliver exceptional customer service
Maximise sales performance and productivity
Team management
Communicate effectively
Build collaborative relationships across department store
Create, organise and execute in store events
Effectively manage stock and inventory
Maintain high VM standards and work environment
Complete any administrative tasks to a high standard and in a timely manner
To be aware of competitor activity and to drive an omni-channel approach

Requirements

Proven retail experience preferably within cosmetics
The ability to provide inspirational, authentic and personalized customer service
Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
Retail operations experience including inventory management and cash reconciliation
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Previous experience with retail point-of-sale software
Proficient in Microsoft Office
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Proven retail management/assistant retail management experience
Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
Previous retail operations experience including inventory and facilities management and cash reconciliation
Proven track record of leading a team to achieve sales and customer service targets
Experience of creating and executing in-store events

Skills

Sales
Customer Service
Team Management
Communication
Inventory Management
VM Standards
Microsoft Office
Business Planning
Sales Analysis
Staff Scheduling
Facilities Management
Omni-channel approach

Work Type

Retail Hours

Experience Level

Supervisory
Management

Benefits

Progressive career opportunities
Outstanding training and development
Competitive remuneration and benefits package

About the Company

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition.
Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
Our company brand is the articulation of who we are—it defines our corporate entity, The Estée Lauder Companies.
WE ARE Individuals. We are a bold, diverse community—home to the most creative talent.
WE ARE Inventors. We have pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty.
WE ARE Global Citizens We are a bold, diverse community—home to the most creative talent.
As a company, we’ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship.
Now, we’re ready to share and amplify our company brand so that we can build on The Estée Lauder Companies’ leading reputation in the industry.
Like the consumer-facing brands in our portfolio, which all have brand books that articulate individual brand equity, we’ve completed the same exercise for our company brand, The Estée Lauder Companies.
Together, WE ARE The Estée Lauder Companies. #ELCfamily