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About the Role

The Royal Ballet and Opera is seeking Retail Assistants to support its busy period from September 2026 to January 2027. This role involves providing excellent customer service and supporting the Audiences & Commercial division in engaging the public with performances and the Covent Garden venue.

Responsibilities

• Provide excellent customer service to all customers (face-to-face, phone, or online).
• Follow guidelines to pick and pack online orders efficiently and correctly.
• Make sales and accurately reconcile takings and stock.
• Use technology such as point-of-sale software and ticket scanners.

Requirements

• Proven experience of providing excellent customer service.
• Ability to follow guidelines to pick and pack online orders.
• Commitment to providing an inclusive environment.
• Excellent communication skills.
• Proactive approach.
• Eye for detail.
• Excellent time keeping.
• Well-presented.
• Confidence in making sales and accurately reconciling takings and stock.
• Confidence in using technology such as point-of-sale software, ticket scanners, etc.
• Must be available to work variable shift patterns between September 2026 to January 2027, including evenings and weekends.
• Must have work authorization for the UK.

Skills

• Customer service
• Picking and packing
• Sales
• Stock reconciliation
• Point-of-sale software
• Ticket scanners
• Communication
• Time keeping

Location

• Covent Garden, London

Work Type

• Casual
• Variable shifts
• In-person Assessment Centre

Experience Level

• Proven experience required

Salary/Compensations

• £14.80 per hour

About the Company

• The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms.
• Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries.
• We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
• The Royal Opera House describes the place we work, not who we are.
• The whole is always more than the sum of its parts – we may be a House, but three quarters of our audiences experience what we do outside this building.
• While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world.
• Thanks to the role played by our Audiences & Commercial (A&C) division we continue to push boundaries and explore new ways to tell our stories, helping encourage people to attend live performances, watch screenings at the cinema or performances streamed online, or simply come in to enjoy the shop, bars, and restaurants in our iconic Covent Garden building.
• At the Royal Ballet and Opera, we are passionate about delivering world class customer service.
• We give our audiences and visitors the best possible experience with every visit.
• The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone.

Equal Opportunity

• Equality, Diversity and Inclusion underpin all that we do.
• We want our people to be שלה represent the diversity in the UK.
• We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.
• We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams.
• We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.
• We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace.
• We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.
• The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices.
• Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.