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About the Role

Advanced proficiency in site operations and procedures with the ability to assign tasks to colleagues and manage team responsibilities. Your impact includes promptly informing supervisors of potential problems, responding to management and client requests, and contributing to a strong customer service focus.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• Responsible for communicating and training team in changes to workflow or procedure.
• Oversees and manages daily and monthly records on service activity.
• Effectively communicates with the client and staff.
• May serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.
• Responsible for prompt and accurate reproduction of all print requests.
• Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check.
• Receives, logs, delivers and tracks all activity for reporting purposes.
• Performs routine upkeep and basic maintenance of equipment.
• Records and tracks customer inquiries and fulfillment of requests.
• Performs daily convenience care functions as needed.
• Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
• Follows daily, established maintenance processes and procedures.
• Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
• Evaluates equipment issues and notifies service department if unable to resolve.
• Delivers paper.
• Assists end-users in basic functionality of equipment.
• Records meter reads.
• Maintains service activity reports.
• Monitors supplies and restocks inventory.
• Processes and monitors all inventory movement within assigned responsibilities, locations and organizations.
• Analyzes ongoing activity of inventory.
• Assists in identifying slow moving and obsolete inventory or when inventory levels are low.
• Monitors and communicates status of inventory.
• Initiates, conducts and reports on Physical Inventories.

Requirements

• HS Diploma, GED, or equivalent experience required.
• Prior experience in a customer service environment.
• Ability to multitask and prioritize in order to meet deadlines.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
• Must be legally authorized to work in the United States.
• The Company will not pursue or support visa sponsorship.
• All applicants must reside in the United States at the time of hire.

Skills

• 1 to 2 years of related experience
• Good computer skills/technical knowledge
• Good customer service and communication skills

Location

• On Site

Work Type

• Full-Time
• On Site

Experience Level

• 1 to 2 years of related experience

Education Level

• HS Diploma, GED, or equivalent experience

Salary/Compensations

• $17.20 - $23.37 hourly

Benefits

• Medical
• Dental
• Vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation
• Employee referral bonus
• Employee discounts
• Volunteer opportunities to give back to our local community
• Canon welcome kit
• Official merch

About the Company

• Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets.
• With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years.
• Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.
• Where Talent Fosters Innovation.
• Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals.
• Our employees have a strong work ethic, creativity, and a cooperative spirit.
• We believe in integrity, respect, empowerment, and making a difference in the communities we serve.
• There is a strong sense of pride in what we do individually and together as a team.
• Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
• You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career.
• We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.