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About the Role
Envoy Air is seeking individuals to join their team and contribute to providing outstanding service. This role offers opportunities for career development within a stable and growing airline.
Responsibilities
- Analyze and identify local training needs and deliver timely training solutions.
- Facilitate and coordinate local training initiatives for Envoy Customer Care & Customer Operations.
- Provide hands-on instruction and be proficient in all work areas performed by Customer Service Hub employees.
- Manage training orientation, assist with classroom instruction, and ensure completion of training modules for new hires.
- Adhere strictly to all EGOM and Envoy rules, regulations, and safety policies.
- Conduct training on the airfield under various weather conditions.
- Demonstrate initiative and critical thinking skills.
- Work effectively in a team environment.
- Prioritize work and projects to meet competing deadlines.
- Work with minimal supervision, report to work regularly and on-time, and be self-motivated.
Requirements
- Minimum age of 18.
- High school diploma, GED, or international equivalent; college degree preferred.
- Possess a valid, unexpired, and unsuspended REAL ID-compliant state driver’s license.
- Maintain all necessary authority and identification to travel for business needs as required.
- Ability to select, train, guide, and motivate employees.
- Handle multiple projects concurrently.
- Working knowledge of PCs and software applications.
- Experience with EGOM training and QIK training.
- Manage station training records.
- Demonstrated ability to communicate verbally and in writing.
- Possess the legal right to work in the United States.
- Ability to read, write, fluently speak, and understand the English language.
- Previous supervisory experience preferred.
Skills
- Instructional analysis
- Training delivery
- Facilitation
- Coordination
- Hands-on instruction
- Proficiency in customer service, ramp, airport, and baggage operations
- Safety and security procedures
- General procedures and systems
- Training orientation
- Classroom instruction
- Module completion
- Daily logs and monitoring forms
- Adherence to rules and policies
- Initiative
- Critical thinking
- Teamwork
- Prioritization
- Meeting deadlines
- Minimal supervision
- Reporting
- Self-motivation
- Employee selection
- Employee training
- Employee guidance
- Employee motivation
- Project management
- PC and software application knowledge
- EGOM training
- QIK training
- Station training record management
- Verbal communication
- Written communication
- English language proficiency
Location
- Onsite
Work Type
- Full-time
Experience Level
- Previous supervisory experience preferred
Education Level
- High school diploma, GED or international equivalent
- College degree preferred
Salary/Compensations
- $50,000 - $55,000 / yr
Benefits
- Amazing employee flight privileges within the American Airlines global network
- Training and development programs
- Comprehensive health and life benefits (subject to location)
About the Company
- Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
- The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world.
- Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles.
Equal Opportunity
- Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.