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About the Role

Oversee the smooth operation of our community, ensuring an exceptional customer experience and fostering a strong sense of community. Prioritize move-in satisfaction, renewal acquisition, and serve as the primary liaison to the Support Services Team. Work closely with the Sales Leadership team to ensure a smooth customer transition from prospect to resident. Create a warm and inviting environment, organize resident appreciation events, and maintain an active social media presence to build a vibrant community.

Responsibilities

Ensure timely response to resolve or escalate resident issues appropriately.
Lead resident package management efforts.
Prepare move-in day documentation, inspections, and other steps for a seamless move-in experience.
Perform move-in day welcome appointments to greet and orient new residents.
Conduct post-move-in communication to ensure customer satisfaction.
Partner with Service Manager to monitor the Work Order Program and assist the Service Team with work order communication issues.
Conduct post work order follow-ups to ensure customer satisfaction.
Process monthly invoices in adherence to the Procurement Policy.
Proactively monitor expenses and adjust spending according to monthly operating budgets.
Detail monthly variances in the operating statement and provide recommendations.
Assist in the management of Funnel CRM queue management.
Ensure the success of unguided prospect tours through signage, apartment preparation, and greeting.
Review maintenance make-ready/move-in/move-out schedules to handle move-outs and prepare for move-ins.
Manage the notice to vacate process, overseeing paperwork and system actions.
Partner with the Prior Resident Support team by providing necessary information, overseeing Move Out Inspection, and facilitating the TIDY program.

Requirements

Weekend work may be required.
Maintain close partnership with Service Manager to positively impact communication and processes around the Work Order and Make Ready Maintenance Program.
Demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams).
Working knowledge of property management and prop-tech systems.
Three years related experience and/or training; or equivalent combination of education and experience.
Experience working in a multifamily environment and/or property management operations.
Transferable apartment industry sales related experience preferred.

Skills

Microsoft Office skills
Knowledge of Funnel CRM preferred
Knowledge of Microsoft Office 365 required

Location

Austin, TX

Work Type

Full-time

Experience Level

2-3 years sales experience in a retail, hospitality, or multi-family environment
Three years related experience

Education Level

Undergraduate degree is preferred

Salary/Compensations

Starting at $34.13 or $70,990 annually
Full range is $34.13 - $42.65 depending on years of experience, tenure, and location
Average monthly bonus potential is 20% of base salary paid out quarterly
Total Starting Annual Compensation Potential: $85,188 ($70,990 +$14,198 bonus potential)

Benefits

Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
1 hour of paid sick and safe time for every 30 hours worked
10 days of paid vacation time accrued bi-weekly
6 weeks of paid parental leave after completing one year of employment
10 paid holidays annually
Up to 3 floating days.
Opportunities for growth—we invest in our team’s development.

About the Company

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.
Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.
Windsor Communities is dedicated to creating exceptional experiences for both residents and associates.
Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for.

Equal Opportunity

The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security.
Windsor Property Management Company is an Equal Opportunity Employer.