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About the Role

As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross-functional team, providing administrative support to maintain clinic operations and provide the best customer care for patients living with kidney disease. You will be the "face" of one of our outpatient or hospital facilities, using your administrative skills to impact the lives of our patients and their families.

Responsibilities

Answer telephone and route calls.
Greet patients and guests professionally.
Maintain a professional environment and monitor reception/waiting areas.
Distribute incoming mail.
Obtain necessary signatures for admissions data processing.
Maintain patient confidentiality.
Maintain accurate records of hospitalization and patient travel.
Prepare medical records for facsimile or mail.
Organize patient travel by contacting and providing requested medical records.
Coordinate with transient patient paperwork.
Coordinate transfer placements and confirmations.
Ensure admissions paperwork is completed and sent to designated departments.
Assist with medical appointment referrals and scheduling.
Assist with transportation coordination and referrals.
Ensure data entry is completed for Crown Web.
Perform monthly insurance card scanning.
Set up and maintain filing systems and basic databases.
Complete forms and reports.
Prepare purchase orders.
Assist with accounts receivable and accounts payable functions.
Maintain inventory of office supplies.
Audit records for compliance with medical records standards.
Assist in the collection of Patient Demographic Information and Continuous Quality Improvement Data.
Assemble, file, and maintain patient medical records.
Print patient schedules and pull patient charts daily.
Arrange for package pickup and delivery.
Assist with month-end reporting requirements.
Participate in collaboration sessions.
Attend education and training sessions.

Requirements

Minimum 6 months relevant experience without a degree.
1-2 years related experience preferred.
Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred.
Good verbal communication skills.
Pleasant telephone manner.

Skills

Knowledge of office procedures
Proficient in Microsoft office applications
Ability to adapt to supporting software applications
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive
Strong organizational skills
Multitasking and time-management skills
Ability to prioritize tasks
Customer service attitude

Location

Outpatient or hospital facilities

Work Type

Full-time

Experience Level

Minimum 6 months relevant experience
1-2 years related experience preferred

Education Level

High School Diploma or GED required

Salary/Compensations

$14.00 - $23.00 per hour

About the Company

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

Equal Opportunity

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors.