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About the Role

This internship offers a unique opportunity to gain hands-on experience across Customer Support, Product Management, and Customer Success at eScholar. You will work closely with various teams to understand our products and customers, provide technical support, and identify areas for process improvement.

Responsibilities

• Develop a sound understanding of eScholar products, customers, and internal operating processes.
• Provide technical support to customers and manage incoming support issues.
• Identify opportunities to enhance incident management system efficiency.
• Participate in testing and continuous improvement of support processes and tools.
• Experiment with AI-enabled tools for improved reporting, knowledge management, and productivity.
• Support Customer Success and account management activities.
• Participate in customer success planning activities.
• Participate in functional and technical design sessions.
• Gather end-user requirements for data pipelines, reporting, and operational improvements.
• Analyze source system data to identify and address data quality issues.

Requirements

• Proficient in SQL
• Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
• Experience with Python and other programming languages
• Experience with AWS or Azure cloud-hosted applications
• Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
• Experience with version control and functional testing
• Experience with SQL Server, Postgres and Oracle
• Experience creating technical documentation
• Some prior experience with the education sector through internships

Skills

• SQL
• AWS Quicksight
• Microsoft Power BI
• Tableau
• Python
• AWS
• Azure
• AI-enabled productivity tools
• Support operations
• Process improvement
• Customer success
• Account management
• Version control
• Functional testing
• SQL Server
• Postgres
• Oracle
• Technical documentation
• Analytical skills
• Problem-solving skills
• Communication skills

Work Type

• Internship

Experience Level

• Intern

Education Level

• Pursuing a BA/BS degree in Computer Science or a related field

Salary/Compensations

• $22.00 - $25.00 USD per hour

About the Company

• eScholar Customer Support is looking for exceptional talent.