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About the Role

The Senior Platform Expert serves as the primary global point of contact for specific Ingram Micro Xvantage™ platform domains, focusing on strategic global functional improvements. This role collaborates with the Solutions Enablement team to define requirements for prioritized initiatives and works with Global technology counterparts to advance new functionality.

Responsibilities

• Serve as the main global point of contact for engines within the assigned technology domain.
• Establish knowledge of platform functional environments and required key systems and tools for Associate, Customer, and Vendor Stage, Beta, Production - Jira and Confluence.
• Execute strategic plans for domain growth and new functionality development globally.
• Collaborate cross-functionally with various internal and Global teams, including Platform Enablement, Platform Success, Platform Growth, Platform Business Operations, Domain/Product, and Engineering.
• Develop complex business requirements documentation through collaboration with Global and Regional business teams.
• Work with Capabilities team members to align priority initiatives and execute tasks for common Global platform goals.
• Coordinate and provide demonstrations of new functionality prior to UAT.
• Prepare highlight, lowlight, and spotlight updates for leadership.

Requirements

• Requires broad theoretical knowledge typically acquired from advanced education.
• Four-year college degree and a minimum of 5 years functional experience, including a minimum of 3 years position-specific experience.
• Experience with digital platforms and solid operational knowledge of executing processes on the platform.
• Quickly grasp basic understanding of the different Ingram Micro Xvantage™ platform experiences (Associates, Vendor, Customer, Integration) and how they work together.
• Proficient verbal and written communication skills, with the ability to present in both technical and non-technical terms to large and small audiences.
• Proficient levels of tools: Jira, Confluence, Excel, Word, PowerPoint, Copilot.
• Must be highly organized and skilled in process execution.
• Experience managing projects with a proven record of success and execution.
• High level of critical and abstract thinking, with the ability to clearly and concisely present persuasive arguments.
• Ability to work as a team member, partner effectively with others, perform duties with accuracy and a strong degree of urgency, prioritize and perform work with minimal supervision.
• Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.
• Must be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Skills

• Jira
• Confluence
• Excel
• Word
• PowerPoint
• Copilot

Location

• U.S.

Work Type

• Full-time

Experience Level

• Minimum of 5 years functional experience
• Minimum of 3 years position specific experience

Education Level

• Four-year college degree

Salary/Compensations

• USD $88,700.00 - $150,800.00 per year

Benefits

• Healthcare benefits
• Paid time off
• Parental leave
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Wellbeing benefits

About the Company

• Ingram Micro is a leading technology company for the global information technology ecosystem.
• With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
• Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.
• Learn more at www.ingrammicro.com

Equal Opportunity

• Ingram Micro Inc. is proud to be an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.