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About the Role

As the Assistant Facilities Manager for the Omnicom account, you will be the operational backbone driving excellence across a dynamic corporate environment. This pivotal role positions you as the principal operational lead responsible for end-to-end delivery of integrated facilities management (FM) services. You'll ensure business continuity, maintain operational excellence, support financial performance, and lead the on-site operating model for a Fortune 500 global media and marketing powerhouse. You'll spearhead building operations while developing high-performing teams, cultivating trusted relationships with C-suite stakeholders, and championing JLL's commitment to sustainability, diversity, and innovation.

Responsibilities

Execute comprehensive work order management using advanced CAFM systems (Nuvolo), ensuring completion rates meet SLA parameters while delivering expert customer service to C-suite executives and senior stakeholders across the Omnicom portfolio
Lead HSSE compliance and quality management activities, conducting assessments, completing mandatory training, reporting incidents, and ensuring adherence to JLL global standards to maintain a proactive health and safety culture on-site
Manage vendor relationships and performance, working with the Procurement Team to competitively bid service contracts, chase invoices to maintain Accounts Payable KPIs (Open POs, GRNV, UMLV), and support regional vendor rationalization programs
Drive sustainability initiatives at the facility level, including energy management through BMS analysis, waste reduction and recycling program coordination, green cleaning protocol implementation, and documentation for certification renewals and compliance reporting
Support P&L management and cost optimization by identifying and recording operational cost savings initiatives to meet the client's glidepath savings KPIs, while monitoring utility consumption patterns and working with suppliers to identify savings opportunities
Foster team collaboration and continuous improvement by supporting appropriate staffing models, resource allocation, and professional development, while serving as the escalation point for complex service delivery challenges requiring swift resolution
Coordinate emergency response and business continuity planning, maintain detailed compliance documentation for audit readiness, and support digital transformation initiatives including IoT implementation and smart building technologies

Requirements

Progressive experience in corporate real estate services management with demonstrable expertise in Facilities Management, including proven track record managing complex, multi-site service delivery operations
Post-secondary education in Business Administration, Engineering, Operations Management, or related field
Solid financial acumen with hands-on experience managing budgets, P&L oversight, and leading cost optimization programs in commercial real estate environments
Strong HSSE knowledge with ability to execute assessments, maintain compliance with global safety standards, and champion a proactive health and safety culture on-site
Proven vendor management capabilities including contract negotiation, performance tracking, invoice management, and ability to maintain strong supplier relationships while driving accountability to SLAs
Expert customer service skills with demonstrated ability to build trusted relationships with C-suite executives and senior stakeholders, serving as a credible escalation point for complex issues
Advanced proficiency with CAFM systems (Nuvolo preferred), Microsoft Office Suite, building automation systems, and energy management platforms

Skills

Facilities Management
Work order management
CAFM systems (Nuvolo)
Customer service
HSSE compliance
Quality management
Vendor management
Procurement
Sustainability initiatives
Energy management
BMS analysis
Waste reduction
Recycling program coordination
P&L management
Cost optimization
Team collaboration
Emergency response
Business continuity planning
Digital transformation
IoT implementation
Smart building technologies
Microsoft Office Suite
Building automation systems
Energy management platforms
Building automation systems (BMS)
IoT technologies
Smart building platforms
Sustainability frameworks
Environmental certifications (LEED, BOMA BEST)
Corporate relocations
Renovations
Space planning
Change management
Global or multi-regional facilities operations
Influence without direct authority
Cross-functional team collaboration
FMP (Facilities Management Professional)
CFM (Certified Facility Manager)
PMP (Project Management Professional)

Location

Toronto, Canada
On-site –Toronto, ON

Work Type

On-site

Experience Level

Progressive experience in corporate real estate services management
Demonstrable expertise in Facilities Management
Proven track record managing complex, multi-site service delivery operations

Education Level

Post-secondary education in Business Administration, Engineering, Operations Management, or related field

Salary/Compensations

60,000.00 – 65,000.00 CAD per year

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.