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About the Role

As a Keyholder, you will be responsible for opening, trading, and closing the venue in the absence of management, ensuring a welcoming atmosphere and excellent gaming experience for customers. You will uphold the highest standards of customer service and venue presentation.

Responsibilities

• Take full responsibility for the opening, trading, and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
• Ensure venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• Issue customers with change as required and control any personal float allocated, in accordance with company procedures.
• Assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
• Payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
• Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive and reporting this to the Venue Manager.
• Ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
• Assist with any administration as required to 100% accuracy.
• Help ensure that promotions run smoothly and are a success.
• Ensure that customer service is carried out in line with company standards and results in "customer delight".
• Ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
• Maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.
• Promote awareness of Responsible Gambling strategies and procedures.

Requirements

• Must be flexible and able to work on a rota basis that includes weekends and Bank Holidays.
• Must be able to work on your own initiative, as well as part of a team.
• Experience working in a similar role in retail, hospitality or gambling sector.
• Keen to learn and progress.
• Eager to support the training of others.
• Be a role model for the team.
• Experienced in cash handling.

Skills

• Excellent communication skills
• People skills
• Passion for providing first-class service

Location

• Hammersmith

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• £13.60- £15.10 per hour
• Night Rate: £15.10 per hour between 23:00 and 06:00

Benefits

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme
• Industry and compliance training will be given

About the Company

• MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies.
• Headquartered in Germany, the group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia.
• MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.

Equal Opportunity

• MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
• MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.