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About the Role

This role actively manages and oversees large exposure and complex general/auto liability and trucking claims, supporting business stakeholders. While there are no direct reports, the position is responsible for managing the claims and Third-party Administrator (TPA) process.

Responsibilities

• Deliver industry-leading technical claim handling/oversight, claim outcomes, business support, and customer service.
• Collaborate with TPA team members, Arch Claim Account Managers (CAM’s), and other claim professionals to develop and execute claim resolution strategies.
• Work closely with underwriters, Legal, Operations, claim professionals, and other Arch functions to ensure timely and effective communication.
• Provide effective and timely communication with insureds and brokers, prioritizing exceptional customer service.
• Manage coverage analysis, investigation, liability and damage evaluation, indemnity and expense reserving, litigation management, vendor management, and settlement negotiations.
• Ensure effective claim file documentation, claim coding, and diary management.
• Retain and work closely with defense and coverage counsel to create and execute litigation/coverage strategies and budgets.
• Analyze and pay legal bills consistent with claim strategy/budget and Arch Claims Litigation Management Guidelines.
• Provide effective and timely claim reporting (verbal and written) to claim professionals/management and business stakeholders.
• Attend mediations, trials, other proceedings, and meetings.
• Maintain all required state adjustor licenses.
• Assist CAM’s and others with TPA management and oversight, including staff training, sharing best practices, claim file reviews, claim audits, and regular meetings with TPA claims staff.

Requirements

• Trucking, construction, emergency service/medical professional liability claim handling experience is a plus.
• TPA management/oversight experience is a plus.
• Excellent customer service skills and service-minded.
• Strong analytical and problem-solving skills.
• Strong negotiation skills.
• Exceptional communication (written and verbal), collaboration, influencing, listening, and interpersonal skills.
• Ability to process large amounts of complex information, distill it down to key issues and decision points, and concisely communicate the information.
• Ability to effectively lead strategic discussions and leverage technical knowledge to make sound, cost-effective decisions and recommendations.
• Ability to work well independently and in a highly collaborative team environment.
• Adaptable and able to succeed in a rapidly changing workplace.
• Strong Microsoft Excel, PowerPoint, and Word skills.
• Willing and able to travel approximately up to 10% of time.

Skills

• Claim handling
• TPA management
• Customer service
• Analytical skills
• Problem-solving
• Negotiation
• Communication (written and verbal)
• Collaboration
• Influencing
• Listening
• Interpersonal skills
• Strategic discussion leadership
• Technical knowledge
• Independent work
• Teamwork
• Adaptability
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word

Location

• Remote

Work Type

• Hybrid
• Full-time

Experience Level

• Minimum of 10 years commercial general/auto liability claim handling experience, including responsibility for complex and large exposure claims, or insurance defense/coverage practicing attorney with similar law firm experience.

Education Level

• Juris Doctorate required

Salary/Compensations

• $95,700 - $148,512/year

Benefits

• Multiple medical plans plus dental, vision and prescription drug coverage
• Competitive 401k with generous matching
• PTO beginning at 20 days per year
• Up to 12 paid company holidays per year
• 2 paid days of Volunteer Time Offer
• Basic Life and AD&D Insurance
• Short and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance
• Tuition Reimbursement
• Backup Child and Elder Care

About the Company

• With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential.
• Our work is the catalyst that helps others achieve their goals.
• In short, We Enable Possibility℠.

Equal Opportunity

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.