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About the Role

This position involves handling cash, operating coffee and food service equipment, and potentially serving alcohol. It requires limited food preparation skills and extensive customer service skills, all performed within Seneca Gaming Corporation's policies and procedures.

Responsibilities

• Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all guests.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Follow all cash handling policies and procedures.
• Adhere to all safety and sanitation guidelines.
• Maintain a current understanding of all policy and guidelines regarding information security.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner.
• Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
• Hours are determined by a 24-hour schedule.

Requirements

• Must be 18 years of age or older upon employment.
• Limited cash handling experience.
• Limited coffee shop experience.
• Some degree of food production experience.
• Must be able to stand, walk, and move through all areas of the casino.
• Must be able to lift at least twenty (20) pounds.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Skills

• Customer service skills
• Cash handling
• Operating coffee and food service equipment
• Serving alcohol (potential)
• Limited food preparation
• Communication skills
• Ability to write routine correspondence
• Ability to speak effectively to the public, employees and customers
• Ability to deal effectively and interact well with customers and employees
• Ability to resolve problems/conflicts in a diplomatic and tactful manner

Location

• Casino environment

Work Type

• Full-time

Experience Level

• 18 years of age or older
• Limited cash handling experience
• Limited coffee shop experience
• Some degree of food production experience
• Previous customer service experience preferred

Education Level

• High school diploma or its equivalency preferred

Salary/Compensations

• $16.00
• Compensation is negotiable based on experience and education.

About the Company

• Seneca Gaming Corporation