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About the Role

The Account Manager drives customer retention and growth by identifying client pain points and developing tailored solutions. This role involves hosting business reviews, engaging internal and external resources, and acting as the primary liaison between customers, sales, and internal departments. The Account Manager also provides exceptional customer service, manages CRM activities, and supports major initiative campaigns.

Responsibilities

Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions.
Maintain regular communication with customers to align forecasts with sales and supply chain management.
Host Quarterly Business Review and status meetings on a regular cadence.
Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
Regularly review and improve processes to accelerate technology deployment and utilization.
Participate in business unit-specific major initiative campaigns.
Prepare and deliver management reports according to customer requirements.
Create, track, and update activities in the CRM system.
Act as a central point of contact between customers, outside sales, and internal departments.
Provide excellent customer service and support, including creating pricing quotes and managing renewals.

Requirements

Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Intermediate
Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate
Ability to excel in a team selling environment - Intermediate
Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate
Completed Bachelor’s Degree or relevant work experience required
2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations
Ability to travel to SHI, Partner, and Customer Events
Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.)
2-4 years of experience in a Customer Success role preferred

Skills

Time Management
Organization
Planning
Communication
Presenting
Interpersonal Skills
Digital Acumen
Documentation
Teamwork
Follow-Up
Adaptability

Experience Level

2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations
2-4 years of experience in a Customer Success role preferred

Education Level

Completed Bachelor’s Degree or relevant work experience required

Salary/Compensations

£40,000 - £50,000 base salary plus bonus

Benefits

Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.

About the Company

Since 1989, SHI International Corp. has helped organizations change the world through technology.
We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Equal Opportunity

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status.
We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status